Tour Expert

READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?
Embark on this journey with us and experience our world on board.
**Who we are**:
Ahoy, global community With 17.000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
**Tour Expert**:
Tour Expert
**Your life on board**:
As a Tour Expert, you’ll be the driving force behind achieving revenue targets and ensuring guest satisfaction. You’ll propose enticing tour packages during the cruise and assisting guests on local excursions, all while adhering to the company’s safety standards. Your expertise will help create unforgettable experiences for our guests
**Demonstrate your passion**:

- You’ll establish, develop, and maintain strong relationships with guests both on board and during tours, driving new business by selling package tours in line with budgeted targets.
- You’ll identify and suggest new opportunities to maximize revenues in the tour area, always looking for innovative ways to enhance the guest experience.
- You’ll oversee the organization of excursions and transfers, from start to finish, including back-office activities and preparation of all support materials (tickets, stickers, maps), following the Tour Manager’s guidelines.
- You’ll report to the Tour Manager about guests’ needs, interests, and opportunities for new products and services, ensuring we meet guest needs and boost company revenues.

**Getting Things Right**:

- You’ll actively listen to guest complaints regarding sales and excursions, informing the Tour Manager to find the best solution or ensuring other departments are promptly notified.
- You’ll occasionally provide language translations during excursions, ensuring Guests receive excellent language services throughout their tours.

**Safety First**:

- You’ll keep a close eye on guest activities during excursions, ensuring they comply with service standards and safety procedures.
- You’ll provide immediate support to any injured guests on tours, ensuring they receive the necessary care in line with company procedures and guidelines.
- You’ll actively contribute to a work environment that promotes a strong safety culture, dynamically following and supporting all safety policies and procedures.

**What makes you unique**:

- You have a Secondary school diploma in Tourism or Languages (bachelor’s degree is highly appreciated)
- You have a proven track in Sales (experience as a Tour Operator represents a plus)
- You master English and Italian language
- You speak fluently a language among German and French
- You have a good command in a fourth language among Spanish, Portuguese, Chinese
- You are proficient in MS Office package
- You are problem-solving and team-work oriented

**Why Costa**:
Welcome to a world of extraordinary adventures as a Costa crew member We're thrilled to have you on board and are dedicated to your personal and professional growth. We've got you covered with travel arrangements, onboard meals, and accommodation. During your free time, dive into our fantastic crew facilities, like the gym, crew beach, crew bar. Enjoy exclusive discounts and perks when on board and let your family and friends visit you.
Inclusion & Belonging
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.
Additional info
**Contract type**: fixed-term, full-time
**Estimated time to cover the position**: 2 months
**CV Format**: PDF, Word or Image format in English or Italian (max 1.5 MB)
**Further information**: visit our dedicated section FAQs - Costa Crociere Careers
Bring your ambitions to life. Join us and discover our ocean of possibilities