Retail Training Coordinator Europe

11 ore fa

Roma, Italia Fendi A tempo pieno

**Position**:
Reporting to the Retail Training Manager Europe, you will lead the sales staff’s performance improvement by a regular presence in the European stores’ network.

Your key responsibilities will be to deliver customer journey training, manage the inductions for new joiners, identify training needs also by coaching the In-Store staff and managers on the job, and provide post training support to improve and enhance the performance of the sales team.

**Job responsibilities**:

- Regularly run training analysis and follow up on completion rate and actual level of preparation of in-store teams
- Plan, schedule and execute training and coaching activities on a regular basis according to the specific needs
- Develop creative and innovative approaches to deliver training programs
- Manage the induction plans and activities for newcomers
- Report on weekly activity
- Liaise with HR, Store Managers in identifying top talents among the client advisors and department managers’ population also advising on development opportunities and plans
- Prepare and adapt training courses and workshops material
- Evaluate training materials and recommend improvement
- Collect attendance lists and track monthly training and coaching history executing corrective actions when needed
- Provide logistics and administrative support to the training department activities
- Monitor the training budget

**Profile**:

- More than 5-years experience on the Retail field or in Retail Training is required
- Passionate about Luxury Retail and Fashion environment
- Excel, PowerPoint functions (Digital & AI knowledge would be a plus)
- Organizational Skills including a detailed-oriented approach
- Willing to learn, discover and challenge yourself through a proactive curiosity and feedback
- Good interpersonal and communication skills
- Creativity and out of the box thinking
- Fluent in English
- French, Deutsch, Turkish or another languages will be a plus.

**_FENDI _**
**MAISON***:

- The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique - a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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