Customer Service Specialist
7 giorni fa
Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Latina is a competence center for sterile production and antibiotics. Your key responsibilities - Prepare data to support periodic call with the customers - Update Report of Customer Service and KPIs - Coordinate inner cross-functional meetings as part of the “Communication Improvement” project to identify and manage criticalities affecting the supply - Coordinate the implementation of Products Line extension and products configuration Change - Enter the Forecast and the orders in the system (Business on-going and New Business), according to standard contract times - Collect Forecast (on-going and new business) to support the BUDGET and S&OP activities - Analyse the request and send the order confirmation within contractual terms - Monitor the customers’ orders until the shipment and re-schedule the shipping dates in accordance with the guidelines established from the Corporate (OTD) - Analyse the causes in case of OTD failure and provide solutions to avoid a recurrence of the event - Organize the products shipment and pick-up - Maintain the Customer and the Product Master data **Profile**: - Ability using Excel to process analysis, compare data and prepare graphics - Ability to prepare power point presentations - Fluent in English - University degree in Economy or Management Engineering (preferred) - Knowledge of the process of Supply Chain (preferred) - APICS certification (preferred) - Sense of responsibility and perseverance - Time management and planning skills and aptitude to respect deadlines - Excellent listening and learning skill, with the ability to manage information - Analytical thinking and problem-solving skills - Aptitude to work in a complex environment being flexible towards people and situations Your motivation Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation If you have any questions, I - Chiara Fanasca / Human Resources - will be happy to help you: +393884526179 Online seit: 03.03.2025 - Beschäftigungsverhältnis Vollzeit - Unternehmen Haupt Pharma Latina S.r.l. - Bereich Kundenbetreuung **Kontakt** Haupt Pharma Latina S.r.l. - Member of the Aenova Group - Strada Statale 156 dei Monti Lepini - 04100 Borgo San Michele LT‚ Italy
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