Innovation & Services Manager

#2xfaster, #2xmanypatients. Our ambition is to enable two times more patients to receive our therapies two times faster than today.
Are you looking for a unique opportunity with focus on innovative services within the Pharma industry? Novartis is looking for an Innovation & Services Manager

This is a newly created role where you will get the end-to-end responsibility for designing, developing and scaling innovative solutions with the aim to solve specific pain points in a patient and customer journeys and strongly contribute to the revolution the national health system is currently facing. Your ultimate goal will be to accelerate time to treatment and ensure better health outcomes with an improved patient and customer experience.

**Your key responsibilities**:
Your responsibilities include, but are not limited to:

- Develop the strategy to improve the patient and customer journey and accelerate time to treatment;
- Contribute to analyze the patient and customer journey as well as regional needs, by identifying, prioritizing pain points and clearly defining the problems to solve;
- Design solutions that respond to those problems by leveraging on existing ideas / products or designing from scratch when needed. Leverage on technology and data to build scalable solutions. Scout the partners to work with and set win-win agreements for delivery;
- Be responsible for execution, monitoring, analysis and scaling the agreed solutions in order to ensure the growth of the brand(s) and impact in NHS. Be persistent and agile in doing so Prototype and test fast, iterate and build impact over time;
- Monitor and control budgets, forecasts and expenses and assess the solution portfolio of the larger team to evaluate cost effectiveness and results;
- Identify new opportunities via customer interactions, in-field experience and collaboration with cross-functional local/international teams;

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- Proven ability to manage (innovative) projects;
- 3+ years of experience in an innovation driven or start up context;
- University Degree in Engineering, Business and Administration, Marketing or design;
- Strategic thinker with analytical and creative problem-solving capabilities;
- Service design and Customer experience qualifications;
- Experience in building digital solutions and playing with technology;
- Data literacy, with the ability to interpret data to direct change according to agreed objectives and ability to educate others;
- Self-starting, intellectually curious and creative individual with experience operating with ambiguity;
- Accountable, responsible and willing to take ownership;
- Experience prioritizing and managing multiple projects simultaneously;
- Experience communicating to a variety of audiences;
- Advanced communication skills (oral and written) in English (fluent);
**Why Novartis?**
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

Imagine what you could do here at Novartis

**Imagine what you could do at Novartis**

**Division**

PHARMA

**Business Unit**

REGION EUROPE PHARMA

**Country**

Italy

**Work Location**

Origgio

**Company/Legal Entity**

Novartis Farma IT

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No