Stock Operation Supervisor

General Role

As Hermès role model for the colleagues in store, the Stock Operation Supervisor leads the team to ensure the quality of service to customers by ensuring a perfectly accurate and reliable management of the store stocks, with a continuous improvement approach in strict compliance with Group and local procedures.

Main responsibilities
- Hermès ambassador:

- Embody Hermès values and culture, showing highest integrity and ethical behaviours;
- Act as role model for other stock team members.

People Management:

- Support the store management in setting objectives and assigning tasks to their team. - Observe the team and provide ongoing feedback and coaching, supporting their personal deveopment;
- Create a positivesense of team spirit, discipline and mutual respect, encouraging open communication;
- Work in constant cooperation with the store teams: sales teams (improvement / adjustment proposal of storage organization, floor storage replenishment etc.), Runners, Sales & Service Support Team (ex: receiving of repaired items and Customer Orders);
- Support other colleagues developing their expertise and skills.

Stock Operations Management and Control:

- Responsible for day-to-day operations and controls for a perfect stock accuracy;
- Perform accurate stock takes & cycle counts;
Continuous process improvement:

- Implement an optimized organization of storage;
- Stock-related procedures;
- Be aware of omnichannel sales processes and product assortment in order to understand implications on operations activities;
- Be a reference point for their expertise and problem solving competence, supporting other colleagues in complex activities.

Profile
- University Degree, preferably with a analytical focus;
- Previous experience of at least 5 years in a Stock and coordination position, ideally in the Retail environment;
- Very organized, rigorous and reliable, proactive and able to organize and support the work of the team;
- Good communication skills and leadership, ability to work with sales teams and liaise with corporate;
- Service-oriented, proactive to propose improvements and support other team members;
- Proficient with Excel / IT tools;
- Fluent in both English and Italian, a third language will be considered an advantage.

About the Hermès Group

Hermès Italie Spa Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
- Contract type:
Regular position
- Country:
Italy
- City:
Milano
- Job:
Sales Development & Retail Support
- Experience:
Minimum 6 years
- Company:
Hermès Italie