Floor Manager Milano

As a French luxury leather goods manufacturer, Goyard has always been committed to asserting an identity that combines know-how, respect for tradition, Parisian chic and a taste for innovation. A constant desire for excellence, crowned by two centuries of existence.

In compliance with Goyard's policy orchestrated by the Boutique Manager and Assistant Boutique Manager, and in harmony with them, the Floor Manager, by his/her presence on the sales area, is responsible for the respect of sales ceremonial and procedures.

He/she organizes the activity and supports the sales team for the boutique commercial development.

He/she has complete control over products, procedures and commercial policy. He/she is the guarantor for spreading the values and history of Goyard.

He/she reports on a daily basis to the Boutique Manager, and provides essential information for the proper functioning of the boutique.

**Sales animation**
- Monitor sales objectives in strict compliance with the Goyard's procedures and commercial policy
- Organize the client reception and actively participate in the sales
- Conduct morning briefings with the Boutique Manager
- Ensure that the boutique is well maintained (storage, presentation, cleanliness and comfort: music volume, temperature, etc.)

**Supervision of the sales teams**
- Relay the action plans defined by the Boutique Manager and Goyard's strategy to the sales team.
- Guarantee an irreproachable attitude and grooming of the team
- Support sales assistant’s inductions and skills development

**Administrative management**
- Monitor schedules (including break schedules) and alert management based on daily and seasonal business fluctuations to ensure an exceptional customer experience
- Regularly reports on traffic and customer typology to adapt schedules to the floor activity
- Make the openings and closures of the boutique

You will have strong experience as a Floor Manager / Supervisor and have a strong appetite for customer relations. Organised, flexible and reliable, you can adapt quickly to your environment.

You are a good team player with ability to work autonomously, efficiently and accurately, and you are comfortable with computers.

Exemplary managerial & interpersonal skills are required for this position.

4+ years