Security Manager

**Job Number** 24152349 **Job Category** Loss Prevention & Security **Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management The St. Regis Rome is currently looking for a Security Manager - Loss Prevention. Reporting directly to the General Manager, the Security Manager manages the daily functions of the security/loss prevention department and focuses on ensuring guest and associate satisfaction while achieving the operating budget and maximizing the financial performance of the department. The role will be responsible for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. **The impact you’ll make** Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety and loss prevention operations provides the guest the same sense of security as they feel in their own home. **CORE ACTIVITIES** **Managing Security/Loss Prevention Operations** - Assists the Chief Engineer in administering fire prevention programs and emergency preparedness. - Follow proper key control guidelines in loss prevention and in the property. - Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. - Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. - Develops and implements emergency procedures. - Comply with applicable federal, state and local law and safety regulations and implement’s local authority requirements - Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. - Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. - Maintains required reports and documentation regarding patrols of property and parking areas. - Follow Duty of Care process for the protection of guests and associates. - Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and associates. - Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Implements action plans to monitor and control risk. - Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. - Oversees and guides the efforts of the Accident Prevention Committee. - Oversees first aid program for guests and associates. - Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. - Conducts investigation of all losses of property assets and refers to proper management for disposition. - Recommends follow-up action for security breaches. - Deploys security staff to effectively monitor and protect property assets. - Comply with all Corporate Security safety and security management guidelines and procedures. - Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service. - Recognize success across areas of responsibility. - Identifies and makes recommendations for minimizing physical hazards and unsafe work practices. - Provides means for obtaining necessary medical attention on a timely basis. - Conducts hourly employee performance appraisals according to Standard Operating Procedures. - Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. - Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Maintain first aid and CPR certifications required for Security officers. **Leading Security/Loss Prevention Teams** - Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety. - Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. - Encourages and builds mutual trust, respect, and cooperation among team members. - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Provides an open door policy. - Provides guidance and direction to subordinates, including setting performance standa