Conference & Events Agent - Trainee

**IHC - Italian Hospitality Collection S.p.A.** is a world-class hotel, resort and spa brand that boasts some of the most beautiful properties in Italy and offers rich, authentic experiences for passionate travelers seeking a true Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure**. Our mission** is to bring together excellent hotels, resorts and spas, so that together they constitute the best Italian hospitality brand in Europe.

The company continues to grow and is expanding its portfolio in Italy, which currently includes the following properties:

- **Chia Laguna Resort, Sardinia** - with **425** rooms is a set of three hotels offering a variety of restaurants and bars, spas, extensive meeting facilities and boasts the most beautiful beaches in Sardinia: the 5-star Baia di Chia Resort Sardinia, part of the Curio Collection by Hilton, a brand that includes independent hotels and resorts, selected on the basis of their distinctive character; the 5-star luxury Hotel Laguna, which will welcome its guests in 2022 under the sign of Conrad Hotels & Resorts, a luxury brand for the first time in Italy, which offers a collection of hotels for refined travellers; and finally, particularly suitable for families with children, the Chia Laguna - Hotel Village, an oasis of tranquillity surrounded by Mediterranean scrub gardens where children can run happily and carefree

Grotta Giusti Thermal & Spa Resort, Tuscany - 68** rooms, the largest underground thermal cave in Europe and a spa that allowed it to win a fifth star and enter the Marriott portfolio with the Autograph Collection Hotels brand.**

Fonteverde Lifestyle & Thermal Spa Retreat, Tuscany - 78** rooms, a leading luxury spa and one of the most important destinations in Tuscany and is a member of the Leading Hotels of the World.**

Bagni di Pisa Palace Thermal & Spa, Tuscany - 61** rooms, historic spa with natural warm waters and first-rate facilities and is a member of the Leading Hotels of the World.**

Le Massif Hotel & Lodge, Valle D’Aosta - 80** rooms, ski resort with a distinct chalet atmosphere in its design. Has La Lodge at the top of the mountain with restaurant and bar along with Kids Club. Affiliated with The Leading Hotels of the World.**

**OBIETTIVO DELLA POSIZIONE**

For our Sales & Marketing Team we are looking for a Conference & Events Trainee, to be part of IHC family as internship.

He/she will be able to strictly follow all company and Brand procedures and plans, in order to contribute to achieve and exceed revenue targets. He/She reports hierarchically to the Conference & Events Team Leader

**PREFERED REQUIREMENTS**

Listed below are the requirements that will be considered as an advantage

Ø A minimum of 6 months in a sales or operations position within MICE segment
Ø Additional language
Ø Confident use of PMS (Protel, Opera) and CRM (Zoho)

The Conference & Event Agent we are looking for, must be extremely organized and have good communication skills and ability to relate as well as perform with the operations team at property level.

He/She will be focused on negotiation and conversion of incoming MICE opportunities. He/She can create also strong relationship with clients by supporting and following them in all steps of negotiation process until the day of arrival.

He/She must be able to set personal high standards.

**CORE JOB RESPONSIBILITIES AND DUTIES**

Ø Management of RFP’s, following Company and Brand’s standard & procedures.
Ø Planning and delivery of excellent C&E proposals customizing the offer according to the clients’ needs.
Ø Constant update on CRM with opportunities update, calls, account information, tasks, projects.
Ø Assure that PMS (Protel and Opera) are properly and constantly updated with all info needed (rates, inventory, etc).
Ø Focus on own KPI conversion according to the goals given.
Ø Event Management from the first offer until the day of arrival of the client.
Ø Actively search of opportunities of new business for the property through sales actions (ie. BBOB, etc..) and cross-selling for IHC sister properties.
Ø Contribution with ideas to improve standards and new products and services offered.
Ø Participation to Sales & Commercial internal meetings.
Ø Organization and follow up of site inspections.

**Personality and skills**

Ø Sets high personal performance standards.
Ø Plans organizes and uses a systematic approach to get things done.
Ø Manages own time effectively.
Ø Prioritizes actions and manages tasks through to completion.
Ø Pitches information at the appropriate level.
Ø Listens to the needs of others before contributing.
Ø Develops positive working relationships at all levels.
Ø Seeks innovative solutions.
Ø Constantly reviews in order to improve.
Ø Adapts quickly and positively to new situations.
Ø Continues to be productive in changing circumstances.
Ø Shows good listening skills and