Receptionist/workplace Ambassador

JLL supports the Whole You, personally and professionally.
The Receptionist/Workplace Ambassador is responsible for managing the front of house services and providing the reception services. As front of house support the GSA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

**Responsibilities**:
Delivers efficiently, smoothly and professionally client journey.
Ability to ensure that the Front of House team always maintain a professional image and standards of appearance when interacting with visitors and building occupiers within the client office.
Knowledgeable of the booking system, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties.
Meet & greet visitors to the building in a welcoming manner, determine nature of business and announce them to the appropriate personnel.
Comply with visitor management processes, ensuring compliance with company security policies.
Escort visitors to meeting rooms as required.
Ensure completion of Visitor Health & Safety Inductions as required.
Issue visitors’ passes (including contractor passes) and monitor access within the Reception area.
Be a point of contact for visitors
Maintain a facility-wide knowledge of meeting room locations and other on-site facilities.
Accurately book meeting rooms as required, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
Be knowledgeable in all Front of House Standard Operating Procedures.
Maintaining meeting room bookings, carries out the checks and making sure that the highest standards in client suite are met.
Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
Generate and distribute reports as required.
Be knowledgeable of all meeting room layouts, capacities and catering policies to efficiently support the clients.
Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
Identify where service and/or the Customer’s experience can be improved.
Expedite the satisfactory resolution of any problems that may arise.
New starter inductions and training.
Exceeding Customers expectations.
Ensure effective communication and information sharing within the team.
Maintain confidentiality.
Remain calm under pressure, use initiative and manage changing priorities as they arise.
Awareness of all standard operating procedures regarding Health & Safety at work
Complete all required training to ensure full compliance with regulations, policies and guidelines.
Participating in team engagement, team building and overall team wellbeing.
Demonstrate and be aware of JLL core values and encouraging the team to represent them.
Supporter for Aon standards.
Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
Constantly improving relationship with client.
Assisting managers and FOH /Events Coordinators on site with any reasonable request
**Skills and Experience**:
5-star customer service skills.
Proficient computer skills in Microsoft Office programs such as Excel, and Word.
Excellent communication skills, a proactive approach to work and highly attention to detail.
Excellent organisational and time-management skills.
Experience in complaint handling.
Ability to multitask and implacable attention to details.
Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred). Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, Opera is desirable
Fluency in English and Italian languages
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- La figura di Receptionist/Workplace Ambassador è responsabile della gestione dei servizi di accoglienza e della fornitura dei servizi di reception. Come supporto in prima linea, questa figura deve anche dimostrare un elevato livello di consapevolezza sulla sicurezza in ogni momento e avere conoscenza delle procedure di evacuazione d'emergenza e di Salute e Sicurezza.
**Responsabilità**: Garantire che il team di Front Office mantenga sempre un'immagine professionale e standard di presentazione elevati nell'interazione con visitatori e occupanti dell'edificio all'interno dell'ufficio del cliente.
Conoscere il sistema di prenotazione, le sale riunioni, le strutture del sito, l'area locale e altre conoscenze generali necessarie per svolgere le proprie mansioni.
Accogliere i visitatori dell'edificio in modo cordiale, determinare la natura della visita e annunciarli al personale appropriato.
Rispettare i process