Delivery Engagement Manager Categorie Protette

Salesforce consente alle aziende di connettersi con i propri clienti in un modo completamente nuovo, sfruttando le potenzialità delle tecnologie cloud, social, mobile, del data science e dell'IoT. Con la sua innovativa Customer Success Platform, Salesforce stabilisce lo standard di qualità della gestione delle relazioni con i clienti, del coinvolgimento e della raccolta delle informazioni integrando le vendite, il servizio di assistenza clienti, il marketing, la community, i dati analitici, l’IoT e lo sviluppo delle applicazioni in un cloud sicuro per le aziende di ogni dimensione e settore.

**Posizione**:
Digital Diversity Week supporta Salesforce nella ricerca di profili appartenenti alle Categorie Protette (L.68/99) da inserire come Delivery Engagement Manager.

**Role Description**:
We are seeking an innovative and passionate Project Manager for our Professional Services team who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Project Managers actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.

**Your Impact**:

- Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
- Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
- Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
- Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
- Able to lead one or two large projects or programs, or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.
- Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
- Being an extension to the account team to extend the Salesforce footprint.
- Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
- Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.
- Demonstrated project management skills, with direct responsibility for running project teams, up to 20+ people, budget and schedule.
- Demonstrated ability to have difficult conversations.
- Proven history of delivering high quality results on schedule and within budget, managing a budget.
- Manage and communicate with remote developers.
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
- Ability to work effectively in a fast paced, high energy, team-oriented environment.
- Proficiency in Italian and English language.
- Available to travel regionally and occasionally internationally depending on customer needs.

**Requisiti**:

- Belonging to the protected categories l.68/99
- Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum.
- Experience with business process expertise around an industry Vertical (i.e. Financial, Telco, Health & Life Sciences, or Manufacturing, Retail, Logistics).
- Pre
- Sales Skills, Enterprise change and management experience.
- Enterprise-scale integration solutions and cloud technology or equivalent.
- Experience implementing enterprise-scale CRM software solutions around processes such as Sales,
- Service, Marketing, Commerce is a plus.

**Altre informazioni**:
Dal 27 novembre al 1° dicembre, Salesforce partecipa alla Digital Diversity Week, l'evento digitale dedicato alle categorie protette.