Multichannel Platform Product Owner

REQ-10095761
- 09/05/2025
- Customer Journey
- Milaan, Italië- ING Bank

The Multichannel Platform Product Owner has end-to-end responsibility for the development, management, harmonization and maintenance of the Multichannel platform with a view to achieve an optimum customer eperience and better accommodate customer journeys. He is responsible for day-to-day platform management across the channels in use (Voice, Chat, Video)

The PO will lead a squad within ING’s Agile organization, and, together with other team’s members, develops and leads eecution of a digital content strategy that supports growth, redesign and transformation of the assisted channels of the Bank in terms of new assets and processes.

As a Product Owner is responsible of managing and prioritizing the backlog of the squad, translate business requirements in development tasks, managing the relationship with stakeholders. It is required solid eperience in IT delivery process in Agile, ecellent communication skills, ecellent knowledge of written and spoken English, attitude to detail and process, ability to work and maintain composure under tight deadlines. This position also demands ability to work collaboratively in multi-functional and international teams.

**Key responsibilities**:
- Collaborate with the squads to Translate business requirements in delivery requirements-
- Knows IT processes and ensures the Definition of Ready for Sprint in terms of IT dependencies and risks-
- Design accordingly to business requirements new solution to improve assisted channel journeys (voice, chat, video)-
- Validate together with business functionalities according to strategic operating models-
- Definition and planning of functional test**Required skills and eperience**- 3-5 years of eperience as a business analyst within financial industry/ telco industry/ consulting industry and within an international and comple environment-
- Eperience in Agile way of working-
- Stakeholders’ management at several level-
- Eperience of IT project and working effectively across functions (e.g. Sales areas, Legal, Compliance, DPE, DPO)-
- Eperience on Digital Process and Digital Capabilities related to Assisted Channels (contact centre, sales distribution channels, financial advisors)-
- Eperience in use of content management systems-
- Creative mindset to be able design autonomously with the squad feasible solutions-
- Fluent English**Working conditions**:Full Time

**Duration**: Permanent

**Location**: Milan (hybrid)

**About ING**

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

**The benefits of joining ING**

In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- Super fleible smart working-
- Competitive base salaries and performance based bonuses-
- Diverse cultures & Innovative mindsets-
- International Environment-
- Commitment to sustainability-
- Lots of training development opportunities to help you grow-
- Lots of moments dedicated to physical and mental well-being-
- A special day off when it is your birthday: we call it #doyourbirthday-
- And of course we can’t forget: free water & coffee at the office**Our Commitment**
- Your place of work

**Eplore the area**

Questions? Just ask
Sonia De Bianchi
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.