Store Manager

**Store Manager - Boutique Venezia**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.** Embrace life. Embrace art. Embrace colour. Embrace each other. We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers. You will be part of a passionate team that believes creativity rules the world. We challenge the ordinary in everything we do, stimulate proactivity and foster team spirit among our people. You will be able to develop your skills and grow in a dynamic and innovative environment. The role’s main **responsibilities** are: - Demonstrate sales leadership for staff by playing active role on selling floor - Continuously motivate sales staff to meet assigned sales and productivity goals - Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele (both local and tourist) - Be aware of local trading environment and its impact on sales - Act as a brand ambassador to strengthen relationship with VIP clientele - Ensure adequate client and prospect databases - Implement events that will continue to grow customer base, with particular emphasis placed on building local market - Implement in-store marketing - Aim to exceed customer expectations of our services and products, thereby ensuring high customer satisfaction at all times - Support and manage omni-channel activities (In store pick-up, etc.) ensuring the full compliance with corporate standard and guidelines - Hire, evaluate, train, position and discipline staff in according to company policies to reflect business strategy and meet sales goals. Encourage and support individual development of staff. Identify individual and team training needs and work with HR to create and implement necessary training plans - Meet inventory accuracy, review merchandise assortment on a regular basis. Plan and act to optimise stock level and stock mix to reflect sales, buying trends and customer demands - Execute all procedures and processes defined by the company, oversee all facets of store operation including daily sales reports, weekly and monthly sales reports to Head Office. Comply with stock protection and maintain loss reduction standards. Achieve financial objectives proposing action plans and be able to adapt quickly and efficiently to any situation. - Monitor and ensure selling processes including record sales and register operation, receiving and processing home and foreign credit, cash or other payments - Ensure Cash Shortage = 0 - Ensure the store communicates our brand values in all aspects, maintain the highest degree of customer service every day. Foster pleasant and welcoming atmosphere in the store to provide an excellent shopping experience and ensure brand ambassadors have proper skills to handle complex customer service, issues, ie product knowledge, dissatisfied customers, returns, defective merchandise, repairs - Maintain merchandising standards as recommended by Visual Merchandising team and ensure displays always reflect brand spirit of excellence - Leads by exemplarity, ensures good team spirit and translates Brand attitude of entrepreneurship, togetherness, excellence, creativity and positive impact - Is an active member of store managers community: shares best practices, asks, provides feedback and guidance on service standard and behaviours - Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending - Organizes energizing team briefings and ensures consistently high level of motivation - You will work closely with: - Retail Operations team - In Store Sales team - Stock Operations team - Buying team - Visual Merchandiser Team - Finance & Admin Team - HR Team - Logistic Team **Requirements**: Bachelor degree or above; Minimum 5 years of Store Management experience Experience from a luxury brand is a must; Strong leadership skills to inspire, motivate and build respectful working relationships; Self-motivated, able to work autonomously and results driven; Excellent communication, interpersonal, coaching and feedback skills; Fluent spoken and written English, an additional language is a plus; Strong knowledge and Potb Passion for the Brand A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites. LI-FI - Location: Venezia, IT- Employment Type: Full time- Function: Retail- Seniority: Professional