Private Client Relations

2 giorni fa

Milano, Italia Loro Piana A tempo pieno

Collaborate with the Global Private Client Relations Manager to coordinate all activities regarding the Loro Piana Delighting Tools Strategy supporting the Private Client Specialist with relations with HQ CRM team, Brand Image team and Regional CRM/MKT/PCR teams.

Provide support to the Global Private Client Relations Manager in all the activities and contribute to the team effectiveness by developing and updating WW PCR guidelines regarding special events and exceptional experiences. Track results and contribute to the creation of post event repots for key WW activities.
- Cooperate with the Brand Image, CRM, and regional teams to ensure the smooth-running of the delighting tool strategy by collecting market needs, preparing clear briefings for new tools, collecting competitors' benchmarks, ensuring punctual delivery of the tools to the markets, and tracking the return on investment
- Support the presentation to regional teams of guidelines for special events and exceptional experiences
- Ensure that invitation tools for special events are created based on market needs and the dedicated client journey
- Track results of Private Client Relations initiatives and prepare reports on the agreed KPIs
- Together with the PCR Team, she/he is responsible for operational activities such as: documents/invoices/reports/ stock organization/delivery/ post events report, supporting the efficient running of the department

**Profile**:

- Education: University degree in management/Economics or similar
- Computer skills: Proficient with Office Suite (Excel, PowerPoint, Word, etc)
- Languages skills: English is mandatory any other language is a plus
- Passion and sensibility for the Luxury sector
- Technical skills: able to work in a project-based environment, understand correlations, problem-solve different scenarios
- Soft skills: enthusiasm, empathy/interpersonal skills, listening, team-working, attention to detail, multi-tasking, and outstanding organizational skills

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