Social Media Community Manager

Remote Social Media Community Manager - **Fluent or C2 level in Italian and English**

**The Perks:  ** 
- **100% remote work** from home - no commute to the office.
- Work with a diverse group of individuals **in a fun and ever-changing industry** - we’re global and so is our workforce.
- You get to help **influence decision makers** regarding their products in your local market.  
- **Further your career** by working with **Fortune 500 enterprise clients**.  

**The Role**:
Do you enjoy managing **social media** accounts and assessing inbound **messages** and **user profiles**?

Do you perform best when working in a **remote environment where you can organize your own workload**?

Would you like to help manage the online reputation for some of the **world’s largest brands?**

If you answered yes, we have an exciting opportunity for you **ICUC Social **is looking for a passionate Social Media Community Manager to join our unique, remote team working with regulated industries (Alcohol, Tobacco, Financial, Pharmaceutical and Healthcare).

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. Bring your passion and enthusiasm to our team

**Please upload your resume in English.**

Position type: Part-Time

Preferred Language**:Fluent or C2 level in Italian and English (written and spoken)**

**Salary**: $15 USD per hour

**Requirements**:

- **Experience in social media, social media management, social media marketing, communications, statistics, or a related field.**:

- Collaborating with different department functions.
- Previous experience in external communications / copywriting.
- **Fluency or C2 level in Italian and business level English (spoken and written) is required. Additional languages are a bonus**:

- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. 
- Must be highly adaptable and agile. 
- Must possess proficient technical skills including creating widgets, dashboards, insights and relevant content.
- Must possess adept collaborative abilities and people skills.
- Creative knowledge of the inner working of social media platforms.
- Must possess strong prioritization skills and time management abilities.
- Must be able to source a variety of knowledge.
- Must be able to problem-solve effectively.

**Responsibilities**:

- Supporting with monthly editorial content planning and post scheduling
- Daily monitoring of company’s social media accounts through Sprinklr (training provided)
- Assessing inbound messages and user profiles before engagement
- Drafting responses with the support of a pre-approved response book or other sources
- Collaborating with different functions (Marketing, Communications, Science, HR, Legal) on response approvals and response book update
- Preparing monthly data analysis reports on content and engagement performance

**About the Company**: 

ICUC is a remote social media management services company delivering content moderation, community management and social listening services. With a team of over 310 multilingual specialists internationally, ICUC provides social customer care solutions to a variety of industry global clients 24/7, 365. ICUC is an expert at minimizing risk, building customer loyalty, and maximizing insight for global clients through a combination of technology and human-powered solutions. Working with an agency partner or directly with a brand, ICUC possesses a longstanding record of making the lives of the world’s biggest brands better. ICUC has been a remote company from the beginning and is focused on constant growth. At ICUC, we pride ourselves on our responsiveness, expertise, and scalability.  

**Our Brand:  **  

A member of dentsu International, ICUC Social is a global team of 290+, that acts as an extension of our client’s brand on social media. Providing scalable management, protection, and revenue-generation services, we are thoughtful and revel in working with a range of clients across many industries. We have specializations in several categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate, and our work speaks for itself.  

Our services include Review Management, Social Content, Strategy, Moderation, Community Management, Social Listening and Reporting, and more

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.  

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: €14.25 per hour

**Language**:

- fluent or C2 level English (preferred)
- fluent or C2 level Italian (preferr