Technical Salessupport Specialist

**Responsibilities**

1. Technical sales & Supervision
- Participate in customers discussions for technical sales on identified opportunities
- Ensuring the connection of experiences and technical proposals between Calderys experts and customers
- Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works.
- Lift customers' technical objections.
- Identify technical opportunities on existing products to optimize value proposition.

2. Customer Innovation
- Identify unmet technical needs of customers and develop potential new products/solutions
- Introduce and track KPIs to validate the effectiveness of new products
- Act as link between customers and R&D/S&T/ Operations on new product development
- Lead trial management at the customer site and supervise trials at Calderys plant on new products
- Manage qualification process at customers for new products

3. Management of Significant Customer Quality Issues
- Respond to customers on significant quality issues and analyze causes and possible solutions
- Liaise with operations/ quality managers on solution identification and implementation

4. Internal and External Expert Role
- Manage technical training of sales/ marketing staff on his/her area of expertise
- Act as technical ambassador for his/her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)

5. Sales / Reporting
- Provide sales support by conducting cost analyses and defining products and projects
- Prices to customers
- Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly.

**Ideal Job holder Profile/Competencies**
- High School scientific Diploma or equivalent education in related fields
- Knowledge of refractory materials
- Minimum 5 years experience in a technical sales/supervision role
- Knowledge of the relevant industry and market
- Business acumen and technical appetite
- Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling
- Ability to use common IT tools (Excel, Word, Web tools)
- Commercial abilities/skills would be an advantage
- Mandatory use of English (technical and commercial)
- Readiness to do regular business trips, mainly within Italy (up to 80%)

**Responsibilities**

1. Technical sales & Supervision
- Participate in customers discussions for technical sales on identified opportunities
- Ensuring the connection of experiences and technical proposals between Calderys experts and customers
- Supervision and verification of the refractory materials installation activities, intervening when requested, proposing the necessary corrections during the works.
- Lift customers' technical objections.
- Identify technical opportunities on existing products to optimize value proposition.

2. Customer Innovation
- Identify unmet technical needs of customers and develop potential new products/solutions
- Introduce and track KPIs to validate the effectiveness of new products
- Act as link between customers and R&D/S&T/ Operations on new product development
- Lead trial management at the customer site and supervise trials at Calderys plant on new products
- Manage qualification process at customers for new products

3. Management of Significant Customer Quality Issues
- Respond to customers on significant quality issues and analyze causes and possible solutions
- Liaise with operations/ quality managers on solution identification and implementation

4. Internal and External Expert Role
- Manage technical training of sales/ marketing staff on his/her area of expertise
- Act as technical ambassador for his/her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, etc.)

5. Sales / Reporting
- Provide sales support by conducting cost analyses and defining products and projects
- Prices to customers
- Participate in budget & sales planning, ensure forecast accuracy, set sales performance goals accordingly.

**Ideal Job holder Profile/Competencies**
- High School scientific Diploma or equivalent education in related fields
- Knowledge of refractory materials
- Minimum 5 years experience in a technical sales/supervision role
- Knowledge of the relevant industry and market
- Business acumen and technical appetite
- Strong analytical, interpersonal and communication (including negotiation) skills; value-added solution selling
- Ability to use common IT tools (Excel, Word, Web tools)
- Commercial abilities/skills would be an advantage
- Mandatory use of English (technical and commercial)
- Readiness to do regular business trips, mainly within Italy (up to 80%)