Regional Coordinator

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Regional Coordinator to join our mission to bring the world more ways to culture

Full-time - Rome

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

**Our values**- We are remarkable: Have fun, be creative, and celebrate great moments- We are accessible: Communicate honestly and support each other- We are adaptable: Learn, adapt, and pivot. That's who we are

**What you will do**

Improving the support and service we provide to our suppliers and keeping it at a consistently high level is a long-term strategy for Tiqets. As part of the local Supply team your goal is to maintain a high and consistent level of support for our suppliers and internal stakeholders. You will be responsible for managing and optimizing our inventory, making sure that our products are bookable and updated regularly and new products are correctly configured.

You will play a key role in getting products, venues and content online. Next to this, you will make sure that our suppliers display their products correctly and in the most optimal way on our website and mobile app by giving advice, providing assistance and executing modifications if needed.

This position is based in Italy at our office in Rome, in a vibrant co-working space in the city's heart.

**Responsibilities**- Liaise with the operations teams in Amsterdam to coordinate content, descriptions, pricing, and calendars updates regarding popular events, temporary exhibitions or seasonal products.- Be the main point of contact for Tiqets Customer Service for venue specific customer complaints, reschedule and refund requests.- Manage and update proactively the exhibitions and temporary events calendar- Provide local support to partners on Operational topics- Assist, advise and support our regional suppliers at all stages of the onboarding process until the product is published.- Monitor customers reviews and forward input to the Regional Manager, suppliers and other departments to improve the quality of the products.

**Qualifications**- Minimum 1 year of experience with back office operation or administration in Tourism/Culture/Travel industry- Structured, well-organized and proactive- Strong attention to detail and ability to multitask- Startup-positive mindset, fast learner and easily adapting to changes- Can-do attitude, get things done- Tech-savvy- Lives in Rome- Fluent in Italian and English
- Perks & Benefits at Tiqets- Energetic, international colleagues- Get a contribution to spend on outfitting your home office setup- Bright, welcoming offices located in the center of Amsterdam, Paris, Rome, Barcelona, Philadelphia, and Bangkok- Tiqets Learning Academy: group and individual learning sessions- Travel compensation (differs per country)- Social sports: boot-camp, football, bouldering, and more- Social events: Internal and external events, including Friday drinks at the office, seasonal parties, and an annual company getaway to a surprise location- 20% employee discount code to visit museums and attractions worldwide- Mental health support through our partnership with OpenUp