After Sales

Job Title: AFTER SALES & SERVICES SPECIALIST

Position purpose

After sales provides after-sales service support to Customers, such as the installation, maintenance and repair of the sold products.

After Sales General Duties & Responsibilities
- To write an effective after sales job description, begin by listing detailed duties, responsibilities and expectations.
- Analyze volume of repairs by store on a monthly basis
- Prospect on a day-to-day basis by phone, mail, and person to person
- Ensure customers are 100% satisfied
- Inspect all system prior to delivery and explain and demonstrate operation of all current equipment
- Make appointments for customers to have service occurring.
- Work with suppliers and OEM to ensure good pricing and service
- Work with shipyard colleagues to ensure good communication and working relationships between departments

Pre-delivery and delivery
- Technical assistance during hauling out and launching operation of yachts;
- Yachts’ quality checks and performance testing after the delivery of the yachts;
- Valuing in terms of time and cost of the list of non-conformities after the first yacht inspection;
- Scouting, planning and management of subcontractors involved in repair works;
- Oversight and follow-up of the repair lists;
- Yachts’ arrangement for delivery;
- Technical support for the Owners team;

Warranty related activities
- Management of warranty claims after the delivery through-out the world (EMEA, AMS, EPAC)
- Breakdown service - on-board diagnostics and repair;
- Organization, planning and oversight of warranty interventions, options’ installations and maintenance services;
- Technical management of yachts during events & boat shows.
- Warehouse management for Sales and Service.
- Marina management and oversight.

**Requirements**:

- Language skills (English) written and spoken.
- SAP R/3 beneficial
- MS Office
- Yacht repair processes and warranty administration
- Market competition and economy
- Potential to become an expert in the after sales business
- Process improvement principles

Desired experience for after sales includes:

- Two or more years’ experience team management in a workshop environment
- Knowledge of all aspects of yacht including evaluation and repair
- Strong analytical and problem solving skills with the ability to find solution
- Strong ability to work and communicate with other Supplier, Manufacturer, customer service and management, inside the shipyard network.

Place of work: ANCONA SuperYacht Division