Digital Workplace Associate

2 settimane fa

Roma, Italia MSX International A tempo pieno

**Company Description** About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility

**Job Description** Digital Workplace Associate**

**40 hours per week, Monday-Friday**

**Rome, hybrid**

**Are you an automotive fan? Do you have experience in providing technical support to users for a wide range of computer-related issues? MSXI has the job for you**

MSX is looking for a proactive and enthusiastic Digital Workplace Associate to join our team in Rome.

**The Role**

As a Digital Workplace Associate, you will be actively partnering with team members, regional stakeholders, and local markets and you will play a key role in delivering technical support.

Your key tasks will be:

- Maintaining continuous upkeep and improvement of local IT infrastructure, comms rooms, workstations
- Identifying, analysing, troubleshooting issues
- Recommend solutions to users to resolve their problem, help them implement the solution
- Update knowledge base with process change
- Support the implementation of new services to improve overall user satisfaction

**Qualifications** About you**

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Digital Workplace Associate has a Bachelor’s degree in IT, Statistics or similar experience, as well as:

- 1-3 years of proven working experience with Support Operations Microsoft and Office 365, Windows Environments
- Solid knowledge of A+, N+ and ICDL
- English knowledge
- Great problem-solving and communication skills
- Experience of planning complex schedules of activities
- Enthusiasm, flexibility, and ability to take initiative to work independently

If you can demonstrate that you are familiar with technical support and issue resolution and you are a team-player, we would like to hear from you

**What’s in it for you?**

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

- Competitive salary
- Company laptop
- Company phone

**Working pattern**:

- 40 hours per week
- Monday - Friday, 9 am to 6 pm
- Rome - hybrid

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