CRM Platform Project Manager

**CRM Platform Project Manager**

** Join our CRM Platforms team**
The CRM Platforms team within the BH Commercial Excellence organization drives continuous improvement of Baker Hughes’ CRM ecosystem, strengthening core sales and commercial processes as part of a regular release cycle. The team also leads CRM enhancement projects that deliver cutting-edge and market-aligned solutions, ensuring our platform remains contemporary and responsive to evolving business needs - including alignment with the company’s dynamic business portfolio to support strategic growth and transformation.

** As the CRM Platform Project Manager, you will be responsible for**:

- This is a high-impact role requiring a confident and strategic leader who can communicate effectively, guide cross-functional teams, and influence stakeholders at all levels - including senior leadership - to gain alignment and sponsorship for strategically important initiatives. The Project Manager will have strong ownership of project delivery, shaping execution approaches and closely governing progress to ensure outcomes are delivered on time, within scope, and aligned to business priorities.
- Collaboration is central to this role. The Project Manager will proactively build synergies across global teams — including stakeholders in the Americas, Europe, Middle East, and Asia — and work closely with internal functions and external vendors to identify opportunities, drive alignment, and unlock value through digital transformation.
- This is a remote-first role, with occasional travel to our London office (1-2 times per year), where flexibility to engage with globally spread team members and business stakeholders, will be essential.

** Project Planning**
- Lead planning and execution of CRM and adjacent digital technology initiatives, ensuring on-time delivery, within planned scope and budget, to drive measurable business outcomes.
- Develop clear and compelling project charters and success criteria to align cross-functional teams, guide execution, and enable post-project benefits realization.
- Build and maintain optimized resource plans that enhance team efficiency, balance capacity, and maximize team throughput, sustainably, across concurrent initiatives.
- Design, continuously refine and socialize a scalable delivery playbook covering discovery, design, build, and rollout phases - adapting methodologies to suit project complexity and business context.
- Craft robust business cases for strategic initiatives, articulating financial ROI, compliance impact, and improvements in sales effectiveness and operational efficiency.
- Lead business discovery activities to identify, validate, and prioritize requirements for both ongoing operational CRM releases and the broader project pipeline, contributing to continuous service improvement and strategic delivery planning
- Partner with BH Commercial Excellence and Digital Technology (DT) leaders to shape and synchronize annual CRM release schedules and project launches, ensuring alignment with evolving business priorities and strategic roadmaps.
- Collaborate with enterprise architecture and data governance teams to embed CRM initiatives within the broader digital and data strategy, ensuring consistency, scalability, and long-term value creation

** Project Execution**
- Facilitate daily scrum calls to drive team alignment, track progress, proactively remove blockers, and sustain delivery momentum across CRM and digital initiatives.
- Provide expert guidance on solution architecture and delivery strategy, leveraging deep CRM and digital technology knowledge to validate approaches and ensure scalable, future-ready outcomes.
- Own and lead critical workstreams within cross-functional business projects, ensuring seamless integration with CRM platforms and alignment with commercial processes.
- Utilize Salesforce and Deal Machine trackers to monitor release cycle and project progress, identifying risks early and driving timely resolution.
- Partner with the BH Comm Ex Change Management team to formulate Change Management plans to drive business readiness, including stakeholder engagement, communication planning, training execution, and user adoption strategies to maximize business impact.
- Mentor team members on project delivery best practices, fostering a collaborative culture of continuous learning, ownership, and delivery excellence.
- Ensure seamless operationalization of project deliverables by planning and executing structured handovers and hyper-care to business teams, to support, stabilize and embed new processes and technologies in daily business operations.

** Project Governance**
- Drive team performance by monitoring output against plans, ensuring delivery to key milestones while remaining agile to shifting business priorities and safeguarding critical deliverables.
- Track vendor time and resource consumption against project plans, ensuring alignment with budgeted spend and expected deliverables, while