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Customer Service Specialist
3 settimane fa
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in around 60 countries worldwide and generates sales of nearly 9 billion euros.
**Responsibilities**:
- Order validation and entry
- Order confirmation and delivery creation
- Monitoring of order status
- Claim and return management
- Communication with customers and internal production
- First contact for customer escalations
- Coordination of bottleneck situations
- Support of transfer projects and process improvements
- Maintenance of master data in system
**Qualifications**:
- Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
- Specified Years of Industry-relevant professional experience
- Relevant certifications, system experience, and training
- Fluent in English, German and French languages
- Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
- Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
- Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
- Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.
Your Benefits
Cafeteria/Canteen: Fresh food on-site, both hot and cold
Diversity & Inclusion: Enter a diversity-driven world of innovation
International work options: A career with global relationships and a world view.
Occupational safety: Safety as a top priority, in all aspects of your work
Training / Career development: Programs to supercharge skills and expertise
Additional Information
Maria Pia Franco
0121 392222
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