Social Solutions Manager, Italy

Channel Factory provides intelligent marketing solutions for the next generation of contextual
safety, suitability, and performance for brands and agencies. Our platform helps marketers
implement, automate, and scale their marketing programs across the world’s largest video library,
YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability
and have a mission of enabling the world’s top brands to consciously connect with the right
audience in the right context, maximizing suitability and contextual performance.
Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our
bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We
expect a lot from one another and value our thoughtful and intellectually curious company culture.

**About the Role**
The Social Solutions Manager is a specialist role focused on driving best-in-class social media
strategies, client onboarding, and campaign success. As an expert in paid social media and
platform innovations, this role ensures that clients and internal teams are equipped with the latest
strategies, tools, and insights to maximize performance across social platforms.
This role is hands-on and client-facing, responsible for onboarding and developing new social
media clients, troubleshooting campaign challenges, and providing expert-level guidance to
internal teams. The Social Solutions Manager plays a critical role in bridging the gap between
social media platforms, clients, and the Client Solutions team, ensuring a seamless and data
- driven approach to campaign execution.
and a passion for educating both clients and internal teams on best practices. This role requires a
proactive problem-solver and an industry leader who thrives in fast-paced, dynamic environments.x

**Key Responsibilities**
**Onboarding and Developing New SoMe Clients**
- Lead the onboarding of first-time social media clients, ensuring they are thoroughly educated
on our processes and strategies.
- Develop tailored social media campaigns for new clients, guiding them through the initial
stages to ensure a strong foundation for success.
- After successfully launching and stabilizing the initial campaigns, facilitate a smooth handoff to
the local Client Solutions Manager for ongoing management and support.
- Coordinate with social media representatives from various platforms to secure the necessary support and resources.

**Campaign Management & Reporting**
- Launch, maintain, and optimize social media campaigns, ensuring they meet client objectives
and key performance indicators (KPIs).
- Generate detailed campaign reports, providing insights on overall metrics, wins, and areas for
improvement.
- Monitor campaign pacing and KPI performance, conducting ongoing discussions with relevant
internal teams and clients to address any issues proactively.
Client Growth & Retention
- Collaborate with the Client Solutions Management team to expand your client portfolio by
focusing on retention, growth, renewals, and satisfaction.
- Maintain and grow your own client stock, ensuring a proactive approach to client needs and
staying ahead of potential challenges.
- Respond with urgency to general client requests, utilizing a deep understanding of all internal
systems to provide effective solutions.

**Team Support & Collaboration**
- Support Senior Client Solutions Managers with daily tasks and contribute to the overall
success of the team.
- Lead the onboarding and training of internal teams on various social media platforms, from
planning to reporting.
- Work on improving internal processes for social media workflows, ensuring efficiency and
effectiveness.
- Work closely with the Business Development team to ensure alignment on social media
strategies.

Industry Expertise & Knowledge Sharing
- Stay up-to-date with the latest trends, ad formats, and advancements in the social media
space.
- Regularly update the wider team on trends and developments across social media platforms.
- Maintain a thorough understanding of third-party possibilities and implementations across
social media.

**Requirements & Qualifications**
- 3+ years of experience in paid social media management, digital advertising, or a related
field.
- Strong expertise in Facebook, Instagram, LinkedIn, TikTok, X (formerly Twitter), and
other paid social platforms.
- Experience in media buying on bidding models, audience segmentation, and campaign
performance tracking.
- Proven ability to develop strategic client-focused social media solutions that drive
measurable results.
- Highly organized and detail-oriented, with the ability to manage multiple clients and
campaigns simultaneously.
- Strong communication and relationship-building skills, with the ability to translate complex
social media concepts into actionable client strategies.
- Analytical mindset, proficient in data analysis, performance reporting, and insights
generation.
- Advanced pr