Field Service Technician

**Role Summary**:
The Field Service Team installs, commissions, troubleshoots, and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This position requires a Service Technician that performs field servicing, site repairs and maintenance activities on a wide range of pumping equipment. The work is normally carried out on customer premises that will include, but not be limited to, factory sites, chemical facilities, pumping stations, refineries, oil rigs and other plant installations. The work entails, but is not limited to, removal, inspection, refurbishment, rebuild, installation, commission, general servicing, on-site repair, troubleshooting and the completion of applicable reports in an electronic format suitable for submittal to internal and external customers.

**Responsibilities & Requirements**:

- People and Safety. Actively support a positive SHEA culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Complete the JSEA and identify the potential hazards at site, and ensure these details are timely shared with the Onsite Services SHEA Manager.
- People and Safety. Promotes a safe working environment and follow all applicable safety regulations. Comply with site and statutory health and safety requirements and adhere to all routine maintenance of equipment, safety and housekeeping requirements.
- Process and Technology. Complete Field Service Aftermarket Portal (AMP) as defined within field service process.
- Process and Technology. Provide comprehensive, written, daily activity as well overall reports and make sure all job-related documents like these as well time sheets/cards are completed and released within time.
- Process and Technology. Being an expert in the field, conduct job walk down for critical jobs prior the start-up of the service. Together with the Field Service Coordinator and/or Supervisor, validate that the quotations prepared by the commercial are technically sound and aligned with customer expectations.
- Process and Technology. Visit customer sites, to deliver installation, commissioning, and general service-related tasks on relatively simpler installations for OEM equipment as well from competitors, this in line with Flowserve established processes.
- Process and Technology / Customer. Direct interface with Subcontractors, vendors and any supplier working at site with our Field Service Technician for critical jobs.
- Customer. Provide timely response to enquiries for information, and redirect questions as needed to the right resources.
- Finance. Support the FS Supervisor and Coordinator in providing adequate information on work progress to allow them to prepare the financial and utilization forecast.
- Finance. Provide necessary documentation to the FS Supervisor and Coordinator Sales to enable clients invoice to be raised. Support the job close cycle time, to ensure quick invoicing and collection of receivables as a contributor to the Primary Working Capital.
- Carrying out appropriate diagnoses and repairs of pumps (Mechatronic products) in the field and in the workshop.
- Eseguire diagnosi e riparazioni di pompe (Mechatronic porducts) in sito e in officina
- Performing trouble shooting
- Eseguire attività di trouble shooting
- Assembly in the Field as well in necessary in the Flowserve QRC Workshop.
- Assemblare in loco e se necessario presso QRC Flowserve (Quick Response Center)
- Checking and ensuring quality.
- Monitorare e garantire qualità
- Adaptation, modification and optimization of the systems and components of the hardware and software parameters according to customer orders
- Monitor repair quality, carry out test tasks. Analyze defects, rework and rejects as well as develop and implement measures for preventive quality assurance or suggest implementation.
- Contribute to the definition of quality standards.
- Clarification of technical questions as well as tasks of general communication and scheduling with customers. (also, international customers)
- Product training for internal and external customers if necessary.
- Training as a state-certified technician specializing in electrical engineering is required or similar knowledge and skills that were acquired in any another way.

**Preferred Experience / Skills**:

- Qualified as a mechanical engineering apprentice, have good fitting and mechanical skills and be familiar with the alignment of small, single stage pumping packages.
- Have knowledge of pumps, together with knowledge of mechanical seals.
- Have demonstrable experience in the use of laser alignment equipment.
- Experience in the chemical, power, and/or oil and gas industries.
- Ability to read and interpret blueprints, engineering drawings, and schematics
- You should have a good knowledge of requisite health and safety requirements and be capable of working within clients ‘permit to