Shift Operator

Job Introduction
At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of **Shift Operator** in Frascati

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As **Shift Operator** you will be responsible for:

- REACT (Rapid Emergency Activation for Satellite Tasking), to fulfil the rush EO data requests from eligible users. This task is provided on 24X7 coverage.
- User Support Desk, including users’ registration, users’ enquiries and complaints management, collection of user satisfaction feedback.
- Order Desk, handling the standard EO data requests from users, up to data delivery.
- Core Datasets Production Coordination, translating predefined datasets specifications into orders towards the various data providers, and following up on the order fulfilment and progress of coverage completion.
- CSCDA web site content management, to publish the information related to the data offer and the support functions.
- Main task is to support the emergency data request (from archive or tasking new satellite acquisition) which is required to be provided 24X7 with a very quick response time. While on-duty and if there are not Emergency call on-going the operator will manage all the other tasks as per proper instructions provided by SCI Team Leader.
- All tasks will be supported by proper operational procedures and working instructions and will make use of specific tools (Applications, Systems, Documents and Interfaces).

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

**_ Skills:_**
- Customer orientation
- Very good command of English language (indispensable - both written and spoken) and ability to write and to understand technical documentation predominantly written in English
- Earth Observation knowledge implying a good knowledge of ESA main product specifications, mission constraints and ESA data policies
- Remote sensing knowledge preferable
- Good interpersonal and team working skills and ability to adapt to an already well defined team - proactivity and ability to show autonomous aptitude in quick times, especially when operating in the REACT (Emergency) service context
- Knowledge of standard office automation tools

**_Deliverables:_**
- Data Delivery from CDS archive
- Satellite tasking to Contributing Missions
- Report/Feedback on Emergency calls
- Replies/feedback and relevant information to Users
- Input for Monthly Reports
- Operational Procedures and internal Working Instructions
- User Satisfaction and relevant Investigation output
- Escalation to the SCI Team Leader with respect to the unresolved issues and complaints.**_Important:_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._

**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time._

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer**
- Chance to contribute to innovation in the