IT Junior Support

**Description**

IT Junior Support

Purpose of Role

As an IT Support specialist, you will be responsible for assisting in the maintenance and operation of our

organization's IT systems and providing technical support to our employees. You will work closely with

our IT team to ensure smooth operations and troubleshoot any technical issues that arise.

About the school
- MILE

Founded in 2003, Mile School offers a very distinctive bilingual curriculum (Italian and English) for students

of all grades (nursery, kindergarten, primary and lower secondary), from 1 to 14 years old.

It is a “paritaria” School, officially recognized by MIUR (the Italian Ministry of Education) both for Primary

and Lower Secondary, and it has been the first Italian bilingual school in Milan (south-west area) certified

by Cambridge.

Consolidating a well-rounded education, the School has developed a very comprehensive and high

quality curriculum: knowledge acquisition, development of the abilities, of the talents and of the skills of

the students, as well as development of the emotional intelligence and education to universal values.

A tailor-made approach, which respects the uniqueness of each student as an individual and provides a

continuous improvement, through the method of the “learning by doing” and of the “cooperative learning”.

A real multi-cultural School, which combines the Italian cultural tradition with an international mindset and

an innovative approach.

A consolidated, very experienced and highly-qualified Staff of mother-tongue teachers is further

committed to developing the students’ creativity in addition to their critical thinking, with the aim to grow

responsible and respectful future “citizens of the world”, capable of designing and determining their own

personal and career path.

A variety of extra-curricular activities integrates and complements the academic program, contributing to

building their excellence.

**Responsibilities**:
Provide technical assistance and support for incoming queries and issues related to computer

systems, software, and hardware.

Install, configure, and maintain computer hardware, software, and peripherals.

Troubleshoot basic network connectivity issues.

Ensure security and privacy of data by performing regular backups and implementing

appropriate security measures.

Collaborate with other IT team members to resolve complex technical issues.

Document and maintain records of IT support tasks, procedures, and inventory.

Assist in the implementation of new IT initiatives and projects as needed.

Skills, Qualifications and Experience

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent

experience).

Basic understanding of computer hardware, software, and networking concepts.

Strong problem-solving skills and ability to learn new technologies quickly.

Excellent communication and interpersonal skills.

Ability to work effectively both independently and as part of a team.

Prior experience in a technical support role or relevant internship experience is a plus.

Strong written and verbal English

Strong initiative, integrity and good judgment

Fast problem-solving skills in new situations, ability to handle multiple tasks simultaneously.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply,

their success is our success. Wellbeing and safety are both essential for learners and learning.

Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on

all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences

and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most

Learn continuously. Getting better is what drives us. We positively engage with personal and

professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects

procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’

employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining

high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression,

age, disability status, neurodivergence, socio-economic background or other demographic

success of ISP through this role are strongly encouraged to apply.