Program Manager Migrants Entrepreneurship Program

About Us As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3,400 entrepreneurs in more than 100 countries. Its objective is to facilitate access to entrepreneurial support for all types of entrepreneurs with a common purpose: to boost innovation that solves the problems that truly matter, generate economic growth, and new decent job opportunities. Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Accenture or BMW, and institutions such as the United Nations in the development of entrepreneurship programs that support diverse entrepreneurs in the creation of innovative solutions for today’s most pressing issues. In 6 years, Bridge has grown to a team of 45 people from 14 nationalities, with headquarters in Madrid, where most of our team is based; an emerging Latam HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world. Job Mission Bridge for Billions Program Manager is responsible for managing the programs from A to Z, i.e., the conception phase, program launch, entrepreneur and mentor scouting, program experience, and closing ( obtention of business plan, potential pitch day). Ensures that our participants in Bridge for Billions' various programs, as well as our clients, have the best possible experience by identifying client needs to deliver appropriate solutions, gathering their feedback, and improving processes and communication. As a Program Manager at Bridge for Billions, you will work with our Customer Success and Program Management team to partner with organizations targeting immigrant entrepreneurs in Italy to support this population through a three-year partnership. Tasks Roles & Contributions Client Relations (40% of time dedicated to this role) - Be the main contact point for our clients in the region (foundations, development agencies, companies, and governments)to run multiple incubation programs for migrant entrepreneurs in Italy together with partner incubators on the ground. - Consolidate and maintain alliances with key stakeholders in the field of migrant entrepreneurship. - Work on the project considering the project budget and allocation of given resources. - Understand client needs and ensure that their questions are heard and considered and that the program is a success. - Provide detailed updates on program health, participant comments and KPIs to the Bridge team as well as our corporate clients. - Ensure customer success and the renewal process in collaboration with the sales team. Incubation Management (60% of time dedicated to this role) - Coordinate the selection of entrepreneurs and mentors for each new program. Support applicants and their queries. Improve selection processes. - Plan and improve program communications, processes, and messaging. Oversee the "Matching" phase of each program where each entrepreneur finds a mentor and makes it a success. - Track entrepreneur teams’ progress during incubation. - Host calls with entrepreneurs and mentors to onboard them, coach them, create cohort cohesion and ensure their success. - Identify issues quickly and come up with suggestions on how to solve them for the program to run smoothly and provide the desired results. - Understand client’s needs and ensure their queries are heard and acted upon, and that their program is a success. Regularly meet with our clients to check in on the program's health. **Requirements**: Skills and experience needed Hard Skills - Languages: full proficiency in English and Italian. - 3 years experience as an operations manager, or entrepreneurship program manager, or in the fields of social innovation, social responsibility departments, and development organization departments. - Experience with collective migrant enterprises. - Work with organizations that are experts in migrant support. - Target organizations of this type of support initiatives and entrepreneurs. - Experience in account management (sales), program management and implementation, and facilitation. Reporting to the Director and to the client on the status of the project. Understanding of the entrepreneurial world or business support to incubators. - Donor management: justification of funds, financial report, etc. - Work on the sustainability of the program (3 years). - Good writing skills, having a friendly yet professional tone and delivering information efficiently. - Knowledge of entrepreneurs' struggles and what they need in the early stages, able to coach or mentor entrepreneurs, speaks the language of business planning, knowledge of innovation frameworks and the day-to-day of founders. - Outstanding tech savviness: you should be at ease with tech tools such as Trello, Slack, and Google Drive, or eager to learn an