E-commerce Key Account Manager

**JOB DESCRIPTION - e-Commerce Key Account Manager**

Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the pharmaceutical and medical devices markets. There are more than 265 Johnson & Johnson operating companies employing approximately 126,500 people and with products touching the lives of over a billion people every day, throughout the world.

Take the opportunity to become part of the success story behind one of the world’s fastest growing Health Care companies.

Johnson & Johnson Vision is the division manufacturing contact lenses.

Its brand ACUVUE® is the world leading brand.

Johnson & Johnson Vision is currently looking for an **E-Commerce Key Account Manager.**

**General Summary**:
Responsible for driving the e-Commerce Key Account Strategy and Segmentation, managing established and new Key Account customers of the e-Commerce Channel for the Johnson & Johnson Vision Care Contact Lens (ACUVUE®) and Consumer Eye Health Products.

Having a solid knowledge of optical market dynamics and Contact Lenses category specifically, understands the consumer journey and how it can be valued to impact on Category growth, finding the gaps and the opportunities, so that is clever and visionary in shaping the e-Commerce Channel Strategy for the coming years, properly monitoring specific KPI indicators (SCANR process) and implementing changes in order to drive, shape, change and lead e-Commerce KA in line with market strategies and Category opportunities.

Effective in influencing e-Commerce retail strategies related to omnichannel approach and advertising.

Manages and leads the achievement of sales results, market share targets and business objectives by developing and executing Joint Business Plans that address both e-commerce KAs & JJV growth objectives, ensuring perfect execution of Projects/Programs/Plans with tracking matrix with the objective of growing sales and the Contact Lenses and Consumer Eye Health categories.

**Roles & Responsibilities**:

- Analyze and understand customers’ Business, objectives, shopper, consumer & category trends to optimize plans & business opportunities as to engage with customers for implementation of aligned goals and Joint Business Plan
- Develops & executes Joint business plan that addresses e-Commerce KA & JJV growth objectives & opportunities, ensuring perfect online execution of Projects/Programs/Plans with tracking matrix (SCANR) with the objective of growing sales and the Contact Lenses and Consumer Eye Health category
- Manages and evaluates strategic and tactical activities of new and established e-Commerce Key Accounts within channel
- Provide a valid contribution in intercepting and directing the evolutionary dynamics of the market; develop strategies and activities to fully seize the opportunities of online market
- Leads in regular business reviews with key customers & ensures tracking is in place for timely adjustments &/or updates.
- Negotiate internally for resources and coordinates the online channel strategy development with the Head of Key Account Manager and the General Manager.
- Manages A&P budget within guidelines, recommending avenues to optimize spends and to achieve positive business results.
- Prepares and conducts presentations to customer executives and decision-makers.
- Develops accurate sales forecasts and reports.
- Ensures all sales personnel and programs are healthcare compliant and Credo based with key focuses on customer sell-through & maintenance of healthy trade inventory.
- Regularly reviews Order To Cash (OTC) performance of KA(s) and seeks ways of increasing efficiencies and improvements.

**Qualifications**:

- Master degree in Business administration or Management.
- At least 1 year of experience in e-commerce sales management and Amazon management (both as a retailer and Amazon adv).
- Strong business acumen. Ability to think strategically about a category or a channel.
- Strong analytical and organizational skills with ability to be detailed yet strategic.
- Fluent in English, spoken and written.
- Adaptable and open minded, a person who quickly learns an embraces new challenges on with positive can-do attitude. Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business result.
- Superior negotiation and influencing abilities. Problem solving attitude. Innovation drive.
- Customer focused and passionate to spend time with customer.
- Excellent and natural ability to establish and build relations with clients.
- Excellent interpersonal (handle all levels), leadership, written & oral communication skills

**Competencies required**:

- Online business and e-Commerce retailer dynamics full and deep competence
- Strategy and Category development
- Analytical skills
- Business acumen and innovation
- Strong Negotiation skills
- Communication skills
- Core selling
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