Guest Relations Manager

5 giorni fa

Provincia di Grosseto Toscana, Italia CASTELLO DI VICARELLO A tempo pieno

Castello di Vicarello is looking for a Guest Relations Manager to join the Team

We are looking for a Guest Relations who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

**Responsibilities**:

- Provides upscale guest service experiences for clients throughout their stay;
- Ensures that the correct arrival, check-in procedures and escorting of all guests to rooms are applied;
- Provide information about amenities, area and venues and promote services;
- Anticipate guest needs and establish a rapport with them by assisting them with specific tasks;
- Address customer complaints and escalate to the Managers when needed;
- Record information in the logbook daily;
- Assure that health and quality standards are met;
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible;
- Handle all keys, mail, messages and any other items for guest as requested;
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings;
- Recommend local tourist spots, including places to dine, shop and sight-see;
- Promote all hotel amenities, conveniences and programs offered;
- Maintain a well-groomed appearance and a tidy work area;
- Check out guests courteously and accurately.

**Requirements and skills**:

- Proven experience as a Guest Relations Officer;
- Familiarity with hospitality luxury industry hight standards;
- Excellent interpersonal and communication skills;
- Hands on experience with guest relationship management software;
- Proficiency in English, multilingualism will be considered an asset;
- Commitment to delivering a high level of customer service;
- Excellent problem resolution skills along with outstanding communication and active listening skills;
- Ability to work flexible hours;
- Ability to work under pressure;
- Excellent organizational and time-management skills.

**Other Required notes**:

- Well-groomed and polite person;
- Attentive and empathetic;
- Driving licence and Car-owner (must);
- Strong customer service background, specifically in the hospitality industry;
- Proficient with Microsoft Office and excellent knowledge of Ericsoft, PMS, and other computer literacy;
- Outgoing Personality.

**Working hours & benefits**:

- Full time;
- from now with 8 months at the Castle (april - november) and remaining months partially remote, partially in Poggi del Sasso;
- Accommodation (10-minute drive away);
- Meals (lunch and dinner) during working days;
Contratto di lavoro: Tempo pieno, Tempo indeterminato

Retribuzione: €1.600,00 - €1.800,00 al mese

Benefit:

- Alloggio
- Mensa aziendale

Disponibilità:

- Turni

Retribuzione supplementare:

- Quattordicesima
- Tredicesima

Esperienza:

- Guest Relation: 1 anno (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)
- Italiano (Obbligatorio)

  • Guest Relations Manager

    3 settimane fa

    Provincia di Venezia, Italia San Clemente Palace Venice A tempo pieno

    GUEST RELATION MANAGER San Clemente Palace Venice – This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196...

  • Guest Relations Manager

    3 settimane fa

    Provincia di Venezia, Italia San Clemente Palace Venice A tempo pieno

    GUEST RELATION MANAGER San Clemente Palace Venice – This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196...

  • Guest Relations Manager

    3 settimane fa

    Provincia di Venezia, Italia San Clemente Palace Venice A tempo pieno

    GUEST RELATION MANAGER San Clemente Palace Venice – It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. Annual art...

  • Guest Relations Manager

    3 settimane fa

    Provincia di Venezia, Italia San Clemente Palace Venice A tempo pieno

    GUEST RELATION MANAGER San Clemente Palace Venice – It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. ...

  • Guest Relations Manager

    4 settimane fa

    Maserà di Padova, Italia San Clemente Palace Venice A tempo pieno

    GUEST RELATION MANAGER San Clemente Palace Venice – This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196...

  • Guest Relations Agent

    12 ore fa

    Toscana, Italia Rosewood Hotel Group A tempo pieno

    **General Information**: - Country/Region - Italy - Province/City - Tuscany - Hiring Entity - Rosewood Castiglion del Bosco - Department - Rooms - Front Office - Job Type - Fixed Term Contract **Scopri la tua vocazione** Per la stagione 2026 stiamo selezionando professionisti dell’ospitalità di talento e motivati per ricoprire la posizione di Guest...

  • Guest Relations Agent

    11 ore fa

    Toscana, Italia Rosewood Hotel Group A tempo pieno

    **General Information**: - Country/Region- Italy- Province/City- Tuscany- Location- Rosewood Castiglion del Bosco- Department- Rooms - Front Office- Job Type- Fixed Term Contract**Scopri la tua vocazione** Per la stagione 2025 stiamo selezionando professionisti dell’ospitalità di talento e motivati per ricoprire la posizione di Guest Relations Agent nel...

  • VIP Guest Relations Agent

    6 giorni fa

    Lago di Como, Lombardia, Italia Conservatorium Hotel A tempo pieno

    VIP Guest Relations AgentJR-04109RoomsFull timeSeasonalMandarin Oriental, Lago di ComoMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract...

  • Guest Relations Specialist

    2 settimane fa

    Provincia di Milano, Lombardia, Italia Giacomo Holding srl A tempo pieno

    Giacomo Milano nasce dal talento visionario e dalla passione per la buona cucina di Giacomo Bulleri, che nel 1958 fonda la Trattoria Da Giacomo, prima insegna di un Gruppo che oggi ne conta 10 tra ristoranti, botteghe e caffè. Luoghi unici, ambienti raffinati che accolgono gli ospiti in un salotto, dove farsi coccolare con piatti della tradizione culinaria...

  • Investor Relations Manager

    4 settimane fa

    Provincia di Milano, Italia Oliver James A tempo pieno

    Fundraising & Investor Relations Manager Per conto di una SGR giovane e imprenditoriale, con approccio multi-asset e forte orientamento all'innovazione, siamo alla ricerca di una figura di da inserire all'interno del team. La struttura opera con un modello evoluto, digital-first e data-driven, con l'obiettivo di costruire relazioni durature con la propria...