Parts Dealer Support Consultant

1 settimana fa

Torino, Italia MSX International A tempo pieno

**Company Description** MSX International Group** is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

The Parts Dealer Support Consultant will support operation processes to fulfill customer needs and handle urgent issues, handling the whole order processing activities, from Order Management to Spare Parts shipment/invoicing.

**Tasks contain**:

- Guarantying that all needed steps in order management full process are performed timely;
- Rising issues that might cause delay and actively cooperating to their solution;
- Keeping close contacts with other departments such as Material Planning and Procurement, Distribution and Sales;
- Supervising the Spare Parts outbound flow and following his own customers’ portfolio in an autonomous way;
- Supporting proactively the Network and Sales Team with any requests about National Sales Company’s Parts Operations activities;
- Supporting internal peers with any request they may have during the whole order management process, from pro-forma inquiry to invoicing.

**Qualifications**
- Bachelor's degree
- Previous experience in Customer Support Service department and/or knowledge of international commercial environment; ability to build up relationships with both internal and external entities;
- Accuracy and timeliness;
- Management of priorities;
- Accountability and orientation to company target;
- Attitude to learn and self-development;
- Problem solving and team-work attitudes;
- Communication skills;
- Language skills: Italian and English is a must;
- Knowledge of Office package.

**Additional Information** Working pattern**
- Full-time, Monday - Friday
- Location: Torino, Italy

**Why choose MSX?**
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSXI**

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility**

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

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