Community Manager Associate

**Location**:Milan, Italy**: **Join Amity**: At Amity, we believe that communities will save the world and we are on a mission to empower everyone to build their own. We do so by offering a suite of pre-built social features that companies can add to their apps or websites to easily launch their own social networks. Hundreds of companies worldwide are already using our technology to decrease their reliance on third-parties social media and operate their own positive and curated digital communities. Since the launch of Amity Social Cloud in 2020, we went from 15 to 250+ employees across four offices - Bangkok, London, Milan, and Sao Paulo - and from 0 to 100+ global clients, including leading companies such as Harley-Davidson, Pernod Ricard, Noom, Betano and more. We raised over $20M backed by leading venture capitals. We are seeking an ambitious, passionate, and results-driven business leader who is willing to embark on a new exciting challenge**:enable Amity’s clients to get the best ROI from using Amity Social Cloud (ASC), in turn helping Amity grow in size and in revenues** Reporting to our Community Manager, in this role you will be responsible for advising Amity’s clients on how to successfully use social features to drive business impact and successfully launch, engage and monetise their in-app communities. **Your impact and responsibilities**: - **Have regular touchpoints with Amity’s key clients**, supporting them to successfully leverage social features to achieve their business objectives. Most of the time this translates to supporting them to launch, engage and monetise their in-app community; - **Enable Amity’s clients to use ASC to their fullest potential**, supporting to increase engagement, curbing runaway churn and increasing customer loyalty; - **Provide direction and support to create content and educational assets** **on community-led growth** with the end goal of enabling Amity’s clients and supporting our Marketing team to drive educational initiatives; - **Maintain internal knowledge database** including customer meeting notes, best practices, data points and product inputs that can be easily accessed by relevant stakeholders; - **Closely partner with the sales, product, technical support and demand generation teams** to ensure alignment with client enablement and growth goals; - **Drive referral marketing activities** with Amity’s clients; - **Support to organize community initiatives for Amity’s clients** including online webinars, events and digital newsletter; - **Monitor, analyze and optimize the results and operations of the community team activities** with a keen eye on ROI; - **Be one of Amity’s faces and build relationships with industry stakeholders**, in time positioning yourself as a thought leader in the space. **You ideal profile**: - 2+ years of experience in **community building, consulting or growth, product and strategy** roles in a **start-up or scale-up**, preferable in a fast-paced environment; - A firm understanding of **app user behavior and trends around community building, social networks and digital platforms**; - **Strong project management, operations and resource allocation**: you are well-organized, and have frameworks to facilitate complex projects and regional initiatives; - **Customer centric approach **with an ability to drive customer engagement, handle challenges, and deliver exceptional customer satisfaction; - Ability to **establish relationships **with both internal and external stakeholders; - **Data-driven mindset **turning stakeholders insights into recommendations and levers for growth; - **Strong communicator**:ability to present information in an insightful and structured manner, both written and oral; - Curios and able to grasp quickly** new concepts, technologies** and processes; - **A passion for technology and community building,** desire to learn about Amity’s product and ability to evangelize the company; **What’s in it for you**: - ** International team of professional**s (we have 11 different nationalities in our Milan office)/ Growing business (fast-paced growth environment) - ** Flexible work set up** - we all gather as a team for one week every month at the office, for the rest of the month you are free to come to the office or work from "wherever you feel the most productive" - ** Competitive salary **with quarterly bonus and **Pre-IPO stock**: - Time to support charities and give back in your community (Amity Foundation) **#LI-TV1** **#LI-HYBRID** **#C