City Manager Milano

The made-in-Italy luxury footwear brand was established in the 1951 and is deeply rooted in the creativity and expertise of its eponymous founder, who viewed shoemaking as a continuous reflection on shape, harmony and elegance. In 2016, under the guide of a new management team, Sergio Rossi makes a fresh start seeking to return to its DNA by embracing quality, craftsmanship and authenticity.

The launch of the sr1 collection, was the first step of a new beginning for the Company, took inspiration from the Sergio Rossi historical archive. It was first presented in Milan for the Spring Summer 2017 Collection, with the focus shifting from evening to daywear. The product is timeless and embodies the elegance, needs and passions of a dynamic, sophisticated woman that doesn’t take herself too seriously.

The company will continue fostering the craftsmanship culture at the facility in San Mauro Pascoli, where 120 craft professionals pass on their expertise through the generations. This creative and cultural distinctiveness has been preserved through the decades and quality materials, craftsmanship, luxury and elegance remain the cornerstones of Sergio Rossi style today.

Sergio Rossi is 100% controlled by Investindustrial, a leading European group of independently managed investment, holding and advisory companies with €5.6 billion of raised fund capital.

Sergio Rossi is represented around the world in 80 boutiques and in a selection of prestigious multibrand stores. Today Sergio Rossi has 560 employees, 330 of whom are based in Italy in the Milan Head Quarter, the Factory Plant in San Mauro Pascoli and the directly owned boutiques. Regional offices are established in the USA (New York City), APAC (Hong Kong and Shanghai) and Japan (Tokyo) alongside the Retail direct network in those countries.

Main roles performed in the Company refers to Design, Merchandising, Communication & Marketing, HR, Finance, Logistic, IT and Commercial (Retail, Wholesale, e-comm) areas on top of the Ladies Shoes Production technicians and artisans activities and the direct retail store positions.

Thank you for your interest in our Brand and Company

**Posizione:**:**We are looking for an energetic, passionate and charismatic City Manager who wishes to be part of our team. He/She will report directly to the EMEA Retail Manager and he/she will guarantee the supervision of all boutiques and corner stores in Milan.**
- Have a strategic approach focused on tracking and improving business data and performances, adressing issues in order to achieve and exceed sales targets
- Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability
- Be a shining example of well behavior and high performance. Inspire and motivate the teams, making sure they will be always involved and updated
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Set clear goals & expectations, keeping people accountable and willing to raise the bar
- Conduct personnel performance appraisals to assess training needs and build career paths
- Ensure development and management of CRM activities, leading by example in develop local and international client’s network with a proactive outreach.
- Ensure high levels of customers satisfaction through excellent service
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Maintain outstanding store condition and visual merchandising standards
- Propose innovative ideas to increase market share, plus reports on market trends, customer needs, competitor activities

**Requisiti**:

- Minimum of 2 years in SM position or 5/6 years as Assistant in a top retail brand
- Result-oriented with a good eye for details
- Business mindset and strong entrepreneurial spirit
- Excellent analytical and organizational skills
- Proven ability in managing people
- Team player and strong communication skills
- Flexibility and proactive approach
- Strong experience in store operation and customer service
- Proficient in English