Emea Salesforce Business Analyst

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day._
- Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges._
- At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives._

The **EMEA Salesforce Business Analyst (EMEA SFDC Business Analyst) **will work as part of the Commercial Operations Centre of Excellence team that is responsible for providing Commercial support, tools and processes to the EMEA Sales teams to help them to win more.

This position is part of the EMEA Customer & Commercial Experience Department and will be **fully remote**, based in any EMEA country.

You will be reporting to the EMEA Customer & Commercial Experience Director.

If you thrive in an amazing, multifunctional, leadership, fast paced, supporting role and want to work to build a world-class Customer Experience organization—read on.

In this role, you will have the opportunity to:

- Be a business partner to the Commercial team and interface between Commercial & IT SFDC/CPQ Development and Support Team
- Be responsible to identify key areas for SFDC/CPQ improvement - in alignment with LBS Global strategy - and key player for any SFDC/CPQ projects identified in conjunction with the IT Salesforce Support and Development team.
- Play as gate keeper (Super User) for SFDC/CPQ functionality/change requests gather from EMEA users: request’s analysis and approval in alignment with LBS SFDC strategy, translation of the request into a user story for the development team, follow up and continuous alignment to secure the correct functionality implementation, UAT execution and communication plan to users when needed.
- Own the creation, development/improvement and roll out of Salesforce Reports and Dashboards used by the EMEA Commercial team, standard work processes for all Salesforce related processes and reports / dashboards, training for EMEA Sales & Service teams for all Salesforce-related activity, to ensure sustainment of key SFDC processes, EMEA SFDC Power User model, ensuring the Power Users are fully up to date with the latest SFDC/CPQ developments and are trained sufficiently to be the first point of contact for SFDC queries for in-country teams and be the first contact for EMEA daily SFDC/CPQ queries, requests and issues from the EMEA team and distributors, ensuring these are dealt with in a timely manner in collaboration with the SFDC/CPQ IT support team. Able to resolve in autonomy basic admin requests.

**Requirements**:

- University degree preferably Masters
- 5+ years relevant **experience working with SFDC in a Commercial Capacity**
- SFDC Admin certifications will be considered a plus
- Good business understanding and acumen
- Commercially focused individual with the ability to understand different stakeholder needs across a broad range of countries and cultures in EMEA.
- Proficiency in English with strong written and oral communication skills
- Can successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
- Strong change management experience and good sense of stakeholder management

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- At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide._
- For jobs that can be performed in locations with pay transparency laws and for all jobs that can be performed remotely, work with your HRBP to determine the pay range to be posted for that actual job and include the below paragraph. Locations with pay transparency rules include the following with new locations being added regularly: CA, CO, CT, MD, NV, NJ, NY, OH, RI, WA, European Union (all 27 countries). The Compensation Information can be a salary range, or an hourly range, depending on the role. NOTE: This is not the range of the GCRF level. It is the range for the