Help Desk Support Technician

Position Description:
Looking for a Help Desk Support Technician opportunity at a place you can make a difference every day? Bring your expertise and collaborative skills to make an impact toward our military defense and safety of our sailors by discovering your new role supporting this critical mission.

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort, the Help Desk Support Technician will provide provisioning and troubleshooting support to DISA end user devices. This position supports U.S. 6th Fleet and is based out of Naples, Italy.

In this role, you will:

- Managing and resolving network and or domain user trouble calls
- The activation or reactivation of telecom services
- Supporting the creation, recreation and/or troubleshooting of user domain accounts, to include SIPRNet and NIPRNet user accounts, and reviewing and or approving the necessary request related forms
- Supporting the implementation, installation, maintenance and upgrades of user SIPRNet, NIPRNet, and telephone drops
- Supporting in the acquisition, implementation, installation, maintenance and upgrades of data encryptors.
- Supporting the implementation, installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users, to include VTC endpoint meeting setup and troubleshooting
- Supporting the installation, maintenance, and upgrade of needed cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways
- Supporting the implementation, installation, setup, maintenance, and upgrades of telephones, to include Voice over Secure IP (VoSIP)
- Performing site surveys and determining requirements needed to support user domain requirements
- Training users of the system that they are supporting or system that they are providing when required.

Qualifications:
To be successful in this role, you will have:

- A high school diploma & 2+ years' experience with DISA services (DMCU, DMCC, WINDAR, etc.)
- Working knowledge of or proficiency in Microsoft Office Suites; to include but, not limited to Word, Excel Spreadsheet, Power Point and Access
- An active DoD Secret Security Clearance

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).