Customer Service Specialist

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. **Some of your Benefits**: **Cafeteria/ Canteen**: **Cafeteria/ Canteen**: We offer fresh food on-site, both hot and cold.**Diversity & Inclusion**: **Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success.**International Opportunities**: **International Opportunities**: Grow in your career through international exchange and global job opportunities.**Personal Development**: **Personal Development**: We offer a variety of trainings to ensure you can develop in your career.**Sustainability & Social Commitment**: **Sustainability & Social Commitment**: We support social and sustainable projects and encourage employee involvement.- Pinerolo Hybrid Work - Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u. You support our team as **Customer Service Specialist**: **Responsibilities**: - Order Validation and Entry: Ensure accuracy and efficiency in processing customer orders, contributing to seamless transactions. - Customer Order Management: From order receipt to delivery confirmation, you'll oversee the entire process, ensuring customer satisfaction at every step. - Proactive Order Monitoring: Keep a vigilant eye on order statuses, managing claims and returns swiftly and effectively to uphold our commitment to customer service excellence. - Clear Communication Hub: Act as the primary liaison between customers and internal production teams, fostering transparent and consistent communication channels. - Issue Resolution and Escalation Handling: Be the go-to resource for customers, addressing any concerns promptly and professionally, and escalating issues when necessary to ensure swift resolution. - Support for Process Improvement: Contribute to our continuous improvement initiatives by actively participating in transfer projects and process enhancements, driving efficiency and excellence. - Master Data System Maintenance: Take ownership of routine maintenance tasks within our Master Data System, ensuring data accuracy and integrity. **Qualifications**: - Relevant Degree or Equivalent Experience: A Bachelor's degree in Languages, Economics, or related field is preferred, with advanced degrees or compensating years of experience considered. - Professional Experience: Prior experience in a similar role is advantageous, demonstrating your ability to excel in customer service environments. - Language Proficiency: Fluency in English and French is essential, enabling seamless communication with our diverse customer base. - Team Player: Collaborative by nature, you thrive in a team environment, fostering strong relationships to achieve common goals. - International Outlook: Embrace diversity and international collaboration, bringing a global perspective to your work. - Stress Management Skills: Maintain composure and effectiveness under pressure, ensuring consistent delivery of high-quality service even in challenging situations. - **Communication & Collaboration**: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. - **Value for Customers**: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. - **Innovation**: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. - **Drive & Execution**: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. **Additional Information**: - Maria Pia Franco - 0121 392222