Technical Service Representative

1 settimana fa

Bari, Italia Xerox A tempo pieno

**About Xerox Holdings Corporation**

Purpose:
The role provides complete support coverage for Production and Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.

Working location:
Puglia: Bari, (Italy)

Specific:

- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
- Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management.

General:

- Experienced job level with considerable work experience
- Completes a variety of atypical assignments
- May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
- Completes work with a limited degree of supervision
- Acts as an informal resource for colleagues with less experience
- May have specialized external certification (technical roles)
- Continuous training opportunities on new products to be serviced and new technologies

Primary Responsibilities:

- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

**Requirements**:

- Proven working experience in customer service tasks, device maintenance or device break fix
- Specialized skills or multi-skilled between Information Technology, Networks, Digital Printing, Colour Management, Electromechanical
- Previous working experience on digital printing break fix is a plus
- Ability to communicate in English, written and verbal.
- Valid drive license and available to drive around 25% of working time to reach customers into the assigned area.
- Available to travel outside the assigned working region around 2 weeks per year for extraordinary area coverage or spot tasks.
- © 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries. _

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