CRM Specialist

**About Enapter and what we do**:
Enapter is a rapidly-growing energy technology company with offices in Italy, Germany and Thailand. We develop and produce Anion Exchange Membrane (AEM) electrolysers that enable low-cost green hydrogen production at any scale.

We are looking for an experienced CRM / Zoho Manager who will provide both technical and strategic support for our business processes. In this role, you will be responsible for the administration, development, and optimization of our CRM system, ensuring smooth data flows and system integrations.

If you are as passionate about changing the world as we are then you are in the right place

**What role will you play in building a green hydrogen future?**
- **CRM Administration & Data Management**
- Manage, maintain, and optimize the Zoho CRM system
- Ensure data quality through structuring, cleansing, and regular updates
- Create and manage user accounts, roles, and access rights
- Perform backups and ensure data integrity
- **Customization & Automation**
- Program and configure workflows, automations, and functions
- Develop custom modules, reports, and dashboards
- Modify pages, columns, forms, and fields for efficient use
- **Interfaces & System Integration**
- Manage and optimize API integrations between Zoho CRM, the website, Google Tools, LinkedIn, and other systems
- Ensure seamless data transfers between Zoho CRM and external platforms
- Provide technical support for tracking and reporting in collaboration with marketing and IT
- **Support & Development**
- Train and support internal teams in the effective use of Zoho CRM
- Monitor CRM performance and identify areas for improvement
- Collaborate with IT, marketing, and external service providers to continuously improve the system

**What do you need to help make our goals a reality?**
- First things first: Enthusiasm for the part green hydrogen will play in tomorrow's world and Enapter's role in it;
- Degree or training in business informatics, IT, business administration, or a comparable qualification;
- Experience with Zoho CRM or similar CRM systems;
- Knowledge of database management, API interfaces, and automation tools;
- Familiarity with Google Tag Manager, Google Analytics, and tracking tools (preferred);
- Analytical and structured thinking;
- Strong problem-solving skills and initiative;
- Excellent communication skills and the ability to explain **complex** technical concepts clearly;
- Independent and solution-oriented working style

**Why you'll look forward to working with us**:

- You'll have the opportunity to help shape the future of energy in one of the most dynamic companies in the hydrogen industry
- The vision and the people: That's what our colleagues say they love the most about Enapter
- We love flat hierarchies and being able to collaborate with each other no matter what your role
- We want you to feel that you're making a real difference, so you'll have creative freedom and flexibility in how you work
- Working on an empty stomach is the worst. We offer lunch tickets and have restaurants close by that are affiliated. We also have kitchens with coffee machines to get your coffee fix
- Optional access to health insurance to cover those unexpected visits to the doctor or specialist and optional access to a pension fund to help support your future savings goals (In line with the current “C.C.N.L. settore Industria Chimica ” - National Collective Bargaining Agreement for the Chemical Industry sector)
- We want you to feel like part of the crew - because you are All newcomers get decked out in Enapter merch that has been sustainably selected and sourced
- We celebrate our success togetheroften You'll frequently see snacks and healthy treats in the office
- An exciting working environment at our original R&D and production facility just outside of Pisa

**We offer all the basics anyone can expect**:
A competitive salary package based on the market and what you bring to the table, paid sick leave for both your physical and mental health and 33.5 days paid leave (including holidays, permissions and ROL) per year.

**Think we might be the right fit?**

Even if you don't meet all of the requirements we've mentioned please still apply We are always on the lookout for new talent and for those who are passionate about what we do