Consultant Operations Specialist

2 giorni fa

Roma, Italia myPOS A tempo pieno

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

**About the role**:
In this role you will support our self-employed field sales teams in Italy, ensuring a best-in-class support system for our growing sales teams. You’ll be responsible for supporting Consultants through the sales cycle from first customer interaction to a customer doing their first transaction with us, allowing the sales team to focus on selling. You’ll be the go-between for the self-employed channel in the business providing insights, feedback and support to ensure the Consultants have everything they need to meet our sales goals.

**What**you'll do**:

- Provide high-volume phone-based support to self-employed Sales Consultants in the full sales cycle, answering queries and completing administrative tasks to enable customers to join myPOS
- Prepare and review contracts for signing and manage communications related to the sale
- Generate reports and presentations of sales funnels for the Consultant’s and wider business
- Resolve any issues impacting a Consultant’s ability to onboard a customer
- Track orders and investigate shipping delays for customers waiting on products
- Identify where improvement is needed in sales practices and make suggestions for improvements
- Act as the link between the Consultants and the business to ensure products, practices and processes are sales-ready

**This role is perfect for you if you**are**:

- Excellent written and verbal communication skills in Italian and English
- Exemplary customer service and conflict resolution skills
- High attention to detail and ability to solve problems independently and resolutely
- Impeccable organisation skills to manage multiple cases and workflows simultaneously
- Knowledge of sales practices and the most efficient customer service techniques
- Comfortable with working in a fast-paced environment with high sales targets

**Why you should join myPOS**:

- Vibrant international team operating in hi-tech environment
- Annual salary reviews, promotions and performance bonuses
- myPOS Academy for upskilling and training
- Unlimited access to courses on LinkedIn Learning
- Refer a friend bonus as we know that working with friends is fun
- Annual individual training and development budget
- Teambuilding, social activities and networks on a multi-national level

**What we offer**:

- Excellent compensation package
- 26 days annual paid leave
- Health Insurance
- Meal Vouchers
- Reimbursement of transportation expenses for the metro/train

**Who we are**:
Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

**Pro tip**:

- Department
- Sales
- Locations
- Rome
- Remote status
- Hybrid
- Reference number
- 416966

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