Process Improvement Specialist

**JOB PROFILE**

EMEA Hub Process Improvement Specialist

**The Opportunity**:
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Process Improvement Specialist, then get ready to join our company

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

**Y**our day-to-day responsibilities include**:
He/she will focus on plan, implement, and evaluate improvements in business processes and practices.

He/she will be accountable to the development of the continuous improvement culture for the whole Supply Chain Hub, facilitates cross-functional team work to achieve objectives and standardize processes.

The resource is expected to challenge conventional thinking and explore different perspectives with key stakeholders, understand needs for data, perform analysis and regular reporting for the Supply Chain.

MAIN FOCUS
- Processes analysis
- Processes optimization
- Continuous improvement with a Lean view
- Procedures standardization

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Achieve business goals by developing and implementing process improvements.
- Plan, execute, and evaluate process improvement projects with cross functional teams.
- Create efficiencies inside the site with a focus on continuous improvements.
- Provide support and guidance to team when needed.
- Develop and maintain process improvement policies and infrastructure.
- Optimize or redesign process flows to meet project requirements.
- Maintain and update all process related documents.
- Train resources in process improvement techniques.
- Monitor and routinely report out on process performance and improvements in key metrics.
- Determines project scopes and schedules based on business requirements.
- Develop and maintain a list of ongoing Process Improvement projects and track them.
- Work with management to define the short and long-term objectives and potential gains.
- Troubleshoot, diagnose and solve issues that arise, and escalate if necessary.

**Signs of success**
- Promote a continuous improvement culture, identify bottle necks, assesses risks, manages timelines, identifies deliverables and any required resources
- Provide recommendations to improve organizational performance
- Identifies opportunities, recommends strategy and implements system changes or business process improvements to improve operations and KPIs
- Maintains best practices to develop data, analysis and standard processes

**Skills we can’t do without**:

- Bachelor’s degree or equivalent experience in process improvement.
- Requires demonstrated ability to lead project or cross-functional teams to resolve, implement or reach consensus on issues.
- Requires strong facilitation skills.
- Strong analytical, oral communication, and technical writing abilities.
- Ability to scope, plan, execute, and track projects with autonomy.
- Continuous improvement mindset.
- Has a results oriented, positive, creative, responsible approach to projects.

EDUCATION
- Bachelor’s degree (Management Engineering preferred) or equivalent experience, with focus in process improvement.

**Skills we’d like**:

- Data analysis and modeling skills.
- Lean Six Sigma experience
- Preferred knowledge of SAP
- Basic knowledge of ISO 9001 helpful
- English is a must

**More reasons to join us**

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.