IT Support Technician(L1)

4 giorni fa

Milano, Italia Mindelta A tempo pieno

We are seeking an experienced IT Support Technician (L1) to join our team at the Italian plant. The technician will be responsible for providing first-level technical support, advanced troubleshooting, and excellent customer service. Fluency in English and Italian is required.

**Key Responsibilities**:

- Provide L1 support, resolving both procedural and non-procedural issues.
- Troubleshoot and resolve issues with key platforms, including Windows 10/11, ManageEngine Endpoint Central, Active Directory, Google Workspace, and Sophos EDR and MDM.
- Operate within an ITSM environment (JIRA) for incident, request, and change management, utilizing the CMDB for asset tracking.
- Perform basic hardware repairs and manage warranty execution processes as needed.
- Offer excellent customer service and build positive relationships with users, handling issues professionally and courteously.
- Provide remote support via phone for up to 5 calls per month during after-hours shifts.

**Requirements**:

- **Experience**: At least 5 years in IT support roles, with advanced troubleshooting skills.
- **Technical Skills**: Proficiency in Windows 10/11, ManageEngine Endpoint Central, Active Directory, Google Workspace, Sophos EDR, and MDM.
- **ITSM Tools**: Familiarity with JIRA ITSM and CMDB.
- **Language Skills**: Fluency in Italian (native level) and English (proficient).
- **Customer Service**: Strong interpersonal skills and a customer-oriented approach.
- **Hardware Repair**: Basic L1 hardware repair skills.

This role is ideal for a seasoned IT support technician with strong troubleshooting capabilities and a proactive approach to providing effective, user-focused support. If you are a bilingual professional with a passion for IT support and customer service, we encourage you to apply.

4o

Pay: €3,400.00 - €3,800.00 per month

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