Business Analyst

1 settimana fa

Carugate, Italia IKEA A tempo pieno

WHAT YOU'LL NEED TO HAVE
- Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions
- Broad knowledge of analytics and how to leverage data for maximising business impact
- Strong analytical skills combined with ability to turn insights into improvement needs
- Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
- General knowledge of end to end omnichannel customer shopping journeys and the different metrics involved
- Strong knowledge of the contact centre industry and in particular its analytics functions within globally steered organisations
- Good understanding of stakeholder and change management
- Good understanding of the complexity of Customer Support Center, as an integrated part of the business
- High level of data/computer proficiency
- Ability to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness
- Ability to accomplish goals, complete tasks, and achieve results
- Good written and verbal communication skills (English and Italian)
- Good interpersonal and influencing skills with the ability to collaborate, network and build strong relations with team members

WHAT YOU'LL BE DOING DAY TO DAY
- Provide analytics to validate and support in building of hypotheses in order to create insights in performance and guide business decision making
- Create and run ongoing reports specific to country in order to build continuous insight in local performance and help identifying areas for improvement
- Actively analyse all relevant data sources in order to create accurate and compelling insights
- Generate insights in order to support the Knowledge and Insight Manager in creating awareness and triggering action both within and beyond the Customer Support Center in order to create great customer experiences and maximise business outcomes
- Ensure close collaboration and integration with the Knowledge’s team in order to align on common priorities and ways of working as well as to share insights
- Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country Customer Support Center in order to share actionable insights and contribute to continuous improvement

ABOUT THIS WORK AREA

There’s a big difference between doing things right and doing the right things. In our team we gather insights from big data to make sure IKEA does the right things. We’re a diverse group of people who spend our days digging into consumer behaviour and how people live their lives at home. You could say that we know the trends before they’re actually trends - and we use that knowledge to create a better everyday life for our customers.

APPLY NOW

  • Business Analyst

    7 giorni fa

    Carugate, Lombardia, Italia IKEA A tempo pieno

    WHAT YOU'LL NEED TO HAVE- Broad knowledge of how to create and convey compelling insights based on data, and how to use them in order to effectively influence business decisions- Broad knowledge of analytics and how to leverage data for maximising business impact- Strong analytical skills combined with ability to turn insights into improvement needs- Good...

  • Business Financial Analyst

    1 settimana fa

    Carugate, Lombardia, Italia beBee Careers A tempo pieno

    Key Accountabilities:">The successful candidate will have ability to collaborate at various levels of the enterprise, providing leadership support to optimize financial performance. They will work with leadership to grow the business, formulating plans that accomplish their strategic goals, including supporting the development of robust projection systems,...

  • HR Business Partner

    1 settimana fa

    Carugate, Lombardia, Italia beBee Careers A tempo pieno

    Salary: Not disclosed.Job Description:We are seeking an HR Analyst to join our team. As an HR Analyst, you will play a key role in defining and securing people data accuracy, availability, and confidentiality within the organisation. You will collaborate across different departments to ensure that people information and data management is well-functioned and...

  • Finance Analyst

    3 giorni fa

    Carugate, Italia Underwriters Laboratories Inc. A tempo pieno

    : At UL, we know why we come to work.: Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society,...

  • Finance Analyst

    2 giorni fa

    Carugate, Lombardia, Italia Underwriters Laboratories Inc. A tempo pieno

    :At UL, we know why we come to work.:Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society,...

  • Finance Analyst

    2 settimane fa

    Carugate, Lombardia, Italia UL Solutions A tempo pieno

    **About UL Solutions**A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product...

  • HR Analyst

    3 settimane fa

    Carugate, Lombardia, Italia IKEA A tempo pieno

    What you'll need to have- Effective interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels within the store.- Strong leadership Skills and excellent communication skills to relate with different stakeholders.- Knowledge of how to analyse data.- Good knowledge of Excel, Microsoft Power BI and the...

  • Investitore Strategico

    2 settimane fa

    Carugate, Lombardia, Italia beBee Careers A tempo pieno

    La nostra società ricerca una figura di Investment Analyst per gestire gli investimenti in Italia.Attività e responsabilità:Scouting di realtà target e origination;Predisposizione del materiale marketing (pitch, teaser, etc.);Gestione della fase di execution, dalla due diligence alla strutturazione dell'operazione di investimento;Supporto nella...

  • Data Insights Analyst

    7 giorni fa

    Carugate, Lombardia, Italia beBee Careers A tempo pieno

    Job Title: Data Insights SpecialistAbout the Role:We are seeking a skilled Data Insights Specialist to join our team. As a key member of our organization, you will play a crucial role in analyzing data to drive business decisions and optimize performance.Main Responsibilities:- Provide data-driven insights to support business strategy and decision-making-...

  • Data Insights Analyst Internship

    2 giorni fa

    Carugate, Lombardia, Italia beBee Careers A tempo pieno

    This internship offers a unique opportunity to work in the field of people analytics, focusing on business analysis and data visualization."],