Client Relations Assistant for Luxury Tourist Rentals

1 settimana fa

Como, Italia Aura Luxury Collection A tempo pieno

**Role Overview**:The Client Relations assitant will be responsible for communications with the guests. This role requires a proactive, client-focused individual who excels in communication and knows the Lake Como area well.

**Key Responsibilities**:
**Guest Interaction and Communication**:

- Provide in-person check-in and check-out services at all properties, ensuring a warm, professional welcome and farewell experience.
- Serve as the primary point of contact for guests throughout their stay.

**Concierge and Guest Services**:

- Offer personalized recommendations for dining, activities, and experiences in the Lake Como area.
- Arrange reservations, bookings, and exclusive experiences upon guest request.
- Handle any special guest requirements, ensuring a seamless and memorable stay.

**Compliance and Reporting**:

- Accurately and promptly register guest information on the Alloggiati Web platform to comply with local regulations.
- Maintain clear and accurate records of guest stays and required reports.

**Operational Support & Liaison Tasks**:

- Communicate and coordinate with cleaning staff to ensure properties are guest-ready at all times.
- Liaise with Italian-speaking suppliers, property owners, and service providers as needed.
- Provide flexible support across other operational needs to ensure smooth day-to-day management of the properties.

**Qualifications and Skills**:

- Hospitality Experience: Previous experience in hospitality, guest relations, or concierge services is preferred but not mandatory
- Local Expertise: Good knowledge of the Lake Como area, including restaurants, activities, and cultural insights.
- Exceptional Communication: Fluent in English and Italian or additional languages are a plus).
- Interpersonal Skills: Friendly, welcoming, and enthusiastic about building positive guest relationships.
- Organizational Ability: Detail-oriented with strong time management and problem-solving skills.
- Flexibility: Availability to accommodate guest needs, including evenings and weekends, as required.

Pay: From €10.00 per hour

Work Location: In person

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