Service Designer

1 giorno fa

Milano, Italia Vodafone Tempo pieno

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Vodafone Design Studio: Vodafone Design Studio is a cross disciplinary design team that includes product design, UX research, service design and communication design. Our goal is to craft and build meaningful experiences for our Vodafone customers, shaping the way they experience our brand, products and services across all channels and touchpoints. What will you do: As a Senior Service Designer in Vodafone Design Studio you will join the Centre of Excellence for User Centered Design, focused on user research. You will lay the foundation for successful end-to-end user experiences, ensuring great ideas materialize into sustainable and effective solutions for the end users. You are:
- Holding higher education in Service Design, Systemic Design, Strategic Design or a related field
- Experienced in service design (+4 years)
- A collaborative individual who enjoys partnering closely across teams and departments to unleash creativity and share design thinking mindset
- Able to build experiences that combines customer needs, internal stakeholders and business objectives with strategic vision and omnichannel perspective
- Able to optimize processes reframing problems from different perspectives and taking an iterative approach to testing solutions and gaining insights.
- Experienced in qualitative research activities, capable to identify user insights and feedback, in order to include them in your design process
- An engaging speaker, able to communicate the process and the final design to our stakeholders, providing them all the necessary assets
- Experienced in visualizing and using tools like: InVision, Sketch, Figma, Adobe Suite, etc.
- Skilled in spoken and written English
- Nice to have: experience in running UX research and user test projects
- Nice to have: experience with web analytics and UX KPI and metrics Your main activities:
- Qualitative research: running user interview and on-field observation, benchmarking activities
- Experience mapping:Support the end-to end design of processes and services from an omnichannel perspective, handling with complex journey mapping and service blueprints
- Training: Provide Service Design & Design Thinking training across the company areas (and to university students)
- Co-design activities: Ideation and running of creative sessions for co-designing and validating concepts of new products and services. What You Can Expect From Us:
- Dedicated support and mentoring
- Opportunity to grow in your career path
- Attention to your work-life balance
- Every day is guaranteed to be different (and fun)

Service Designer

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