Community Feedback Mechanism

DEADLINE FOR APPLICATIONS

25 November 2024-23:59-GMT+01:00 Central European Time (Rome)

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The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP?- WFP is a 2020 Nobel Peace Prize Laureate.- WFP offers a highly inclusive, diverse, and multicultural working environment.- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The World Food Programme’s (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware, and software, that facilitates the intake, management, analysis, actioning, and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs, or suggest changes regarding their experience with WFP or the wider humanitarian system.

One of WFP’s Strategic Objectives is to strengthen national programmes and systems, including social protection systems. WFP Social Protection Strategy includes a commitment to “support governments to develop processes and systems that are accessible, inclusive, dignified, and safe, and that demonstrate accountability to donors and other stakeholders”.

WFP has designed and run CFMs, in more than 70 countries adapting them to programme and country contexts. Since 2020, WFP has worked in 30 country offices (COs) with governments on their CFMs, or grievance redress mechanisms (GRM) as they’re known in Social Protection programmes.

CFMs are crucial to enhance government accountability, reinforcing the social contract by addressing beneficiary/citizens feedback, and ensuring the effectiveness, efficiency, and quality of program delivery, thereby legitimizing their existence, and fostering sustainability. Governments are turning to WFP as a key partner in ensuring that their social protection programmes are transparent, accountable, and effective in delivering various modalities of assistance.

In 2024, WFP received funding to enhance protection, accountability, and exclusion risk management capacity for national social protection programming, including research and development of a community engagement, feedback, and appeals mechanisms approach relevant and effective for social protection programmmes across various contexts. As part of this project, WFP HQ is supporting two COs (Lebanon and Somalia) in their GRM-related workstreams with government and social protection programmes with the goal to ensure i) the support is aligned with WFP standards ii) the learning from these implementations is documented and informs an overarching WFP approach to providing feedback strengthening support to governments.

WFP CFM team seeks a GRMofficer to support the team in providing technical assistance to selected country offices, learn from and expand existing approaches to providing integral GRM support to governments, and contribute to developing a comprehensive and coherent WFP approach.

ACCOUNTABILITIES/RESPONSIBILITIES:
Under the overall guidance and supervision of the HQ lead CFM Officer, and in close collaboration with colleagues in Social Protection and Targeting teams, the CFM officer will support the project with the following main responsibilities:

- Provide ongoing technical assistance to WFP Lebanon CO and two other COs (TBD) in ensuring GRM support to governments is technically