Order to Cash Manager

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are looking for a highly motivated and talented Order To Cash Manager to join our busy Finance team, based in Milan.
The role
The OTC manager will work to own and optimize our end-to-end OTC process, encompassing quoting, pricing, contracting, billing, and collections. This critical role reports directly to the CFO and plays a vital part in our Finance organization.
As the OTC Leader, you'll be responsible for driving efficiency, accuracy, and customer satisfaction throughout the entire OTC lifecycle. You'll leverage your expertise in process improvement methodologies like Lean and Six Sigma to identify bottlenecks, implement best practices, and continuously elevate our operational standards. Crucially, you'll also foster strong collaboration with our Operations (Delivery) teams to ensure seamless execution from order to cash.
**Some key responsibilities include**:

- End-to-End OTC Ownership: Full accountability for the entire Order to Cash process, from initial quote generation through final cash collection.
- Process Optimization & Standardization: Design, implement, and maintain scalable, repeatable, and world-class OTC processes. Identify areas for improvement and drive initiatives to enhance efficiency, reduce errors, and improve cash flow.
- Team Leadership & Development: Lead, mentor, and develop a team of 5-10 OTC professionals, fostering a culture of high performance, continuous learning, and accountability.
- Strategic Collaboration: Partner closely with Sales, Legal, Finance, and Operations (Delivery) to ensure seamless cross-functional operations and alignment on OTC strategies.
- Technology & Systems Leverage: Collaborate with IT to optimize the use of existing systems and identify opportunities for new technologies to improve OTC processes and reporting.
- Performance Management: Establish and monitor key performance indicators (KPIs) for the OTC cycle, providing regular reporting and insights to the CFO and other senior leaders.
- Risk Management: Identify and mitigate risks associated with the OTC process, ensuring compliance with internal policies and external regulations.
- Customer Experience: Drive initiatives to enhance the customer experience throughout the billing and collections process.

**Requirements**:
**As well as**:

- Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7-10 years of progressive experience in Order to Cash operations, with at least 3-5 years in a leadership role managing teams of 5-10 people.
- Demonstrable experience in designing, implementing, and optimizing end-to-end OTC processes in a shared services environment is highly desirable.
- Strong understanding of world-class, repeatable OTC processes and best practices.
- Lean, Six Sigma, or other relevant process improvement certifications are highly preferred.
- Proficiency in OTC-related technologies and enterprise resource planning (ERP) systems (e.g., SAP, Oracle).
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, interpersonal, and stakeholder management abilities, with a proven ability to build strong relationships with Operations (Delivery).
- Proven ability to drive change and influence cross-functional teams.

Work pattern and location
- Full time, permanent role
- Hybrid working pattern
- Office based in Milan (Lambrate area)

**Benefits**:

- Meal vouchers (for each day worked)
- Three days of onboarding in our Milan office, with evening team building event
- Food canteen onsite
- Bi-monthly appointment for collaboration days, with free breakfast in the office
- Company benefits including discounts on famous brands
- Internal training paths and support with external education
- Diverse and dynamic environment, with plenty of opportunity to grow and make an impact

**What you can expect from the recruitment process**:

- HR interview
- Hiring Manager interview
- CEO Interview

Additional steps may be included on later stages.
MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.