Sales & Service Cloud Swat (Customer Experience)

**We help the world run better**

**KEY RESPONSIBILITIES & TASKS**

The SAP Sales & Service SWAT team is a brand-new team within SAP Customer Experience and covers the EMEA North region. As Sales & Service Senior Sales Executive you are expected to;
- Lead with a consultative mindset to identify transformative Sales & Service opportunities in various organizations, engage the mid and senior management executives to drive bookings with an eventual aim of achieving and exceeding quota targets.
- Bring strong expertise in Value Selling especially in the Market Categories of Customer Management, Service Management, Sales Force Automation and Retail Execution
- Manage the full sales cycle and interact with Customer Experience AEs, SAP Industry AEs and SAP’s eco-system
- Develop expansion opportunities from existing customer base and land new target accounts.
- Come with a strong “HUNTER” mindset that will support our vision of LACE (Land, Adopt, Consume and Expand).
- Provide timely, accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities.
- Leverage and coordinate cross-functional internal teams (CX specialists, Pre-Sales, GTM, Partners, Product Marketing, Product) to efficiently navigate complex sales cycles.
- Responsible for driving awareness, building pipeline and closing deals for SAP Sales & Service Cloud solutions.

**EXPERIENCE & LANGUAGE REQUIREMENTS**
- Experience in working into pure cloud sales motion while providing strong focus on New Business but also a strong mindset on how to grow existing business.
- Strong expertise into the **Customer Management, Service Management**, **Sales Force Automation and Retail Execution Category** which will be needed to assess opportunities and advise customers into a proper digital transformation.
- Understanding of Old CRM Platforms that were used to “Create the single source of truth” and be able to provide a proper digital transformation journey to those customers
- Clear consultative selling experience with deep understanding of matching customers’ AS-IS Landscape into the TO-BE Landscape
- Able to consult customer by designing Customer specific Journeys that are mapped into our value proposition
- Help Customers shaping a proper end-to-end Sales / Service transformation, specially into the processes of Customer & Service Management
- Able to understand customers complexities and how to best advise
- 5 to 10 years of experience in a quota carrying role at a SaaS provider, with a proven record of over achievement.
- Preferred Experience in Cloud Native SAAS companies
- Unwavering commitment to be successful and constantly develop your career
- Excellent written and verbal communication skills in English.
- Intellectual curiosity and high ambition
- Business Level English: Fluent

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 337369 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid