In Store Customer Experience Supervisor

5 giorni fa

Milano, Italia Hermès Italie A tempo pieno

General Role

Main responsibilities
- Act as Hermès Role Model for the team, embodying values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion within the team
- Monitor floor traffic, appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience
- Manage the welcomist team in order to deliver an excellent customer experience through:

- Maintaining an open, inclusive and curious attitude
- Providing bespoke welcome and proper first needs analysis
- Assisting customers who are waiting and efficiently managing the queue
- Train and supervise packaging team
- Oversee and update the store calendar of events and appointments
- Handle aftersales requests and delivery services
- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage (water, coffee, champagne, etc).

Profile
- Bachelor’s degree preferably with a hospitality or fashion management
- Have experience of at least three years in similar positions, preferably in a luxury good boutique
- Excellent knowledge of Italian and English, a third language will be considered a plus
- Mastery of the main IT tools and Office package
- Genuine interest and passion for the retail and fashion world
- Strong attention to details and the ability to adapt to directives and guidelines
- Flexibility and strong organizational skills
- Enthusiasm, dynamism, ease of integration and teamwork complete the profile.

About the Hermès Group

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 17.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
- Contract type:
Regular position
- Country:
Italy
- City:
Milano
- Job:
Sales Development & Retail Support
- Experience:
Minimum 3 years
- Company:
Hermès Italie

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