Country Generalist

2 settimane fa

Roma, Italia Bookbot A tempo pieno

**Bookbot is a re-commerce platform where over 10 million books have already changed hands.** Every day, we send around **22,000 books to new homes and gain thousands of new customers**— figures we plan to double within this year. We're among the top 10 fastest-growing tech startups in the CEE region and have won the Heureka ShopRoku award for 2021, 2022, and 2023.

**We operate in four European markets (CZ, SK, AT, and DE)** and have big plans. We aim to make second-hand books the new European standard. €4 million from our latest funding round will help us on this journey.

Sounds exciting? Take a look at the position and join us in conquering the European book market We are expanding to other European countries and are looking for a **local customer advocate** for each country.

**What will you do**
- **Be the advocate for your country's customers within our company, ensuring their feedback is heard and addressed.**:

- Ensure that our website for your country is running smoothly, up to date and the copywrite is correct.
- Provide **customer support** during regular work hours (9 AM-5 PM)
- Develop **relations with influencers and journalists**:

- Manage and coordinate the distribution of marketing materials (e.g., bookmarks) to customers.
- Collaborate with internal teams to resolve issues and ensure excellent customer experience.

**About You**
- **Fluency in Italian**. Level C2 is a must.
- Kind and customer-oriented approach.
- Attention to detail and strong organizational skills.
- Ability to work independently and take initiative.
- **You live in Rome or Milano**

**What we offer**
- Amazing opportunity to grow within your role or within Bookbot's European expansion.
- Countries are categorized into three tiers by market maturity. The role starts as Country Generalist in Tier 2, focusing on building foundations, with the potential to grow into Country Manager in Tier 3 for strategic leadership.
- Reporting to Head of Expansion Lívia Čadová who has been the main driver of the German/Austrian expansion and is now spearheading expansion across Europe.
- **Work for a successful re-commerce scale-up** that helps to re-use of thousands of books every month.
- Work in a well-established and really fast-growing scale-up that continues to grow for several years in a row.
- Informal environment and pragmatic approach. We like to experiment, we have big growth ambitions and customer-first focus.
- A unique opportunity to be the one to help us enter a new country with the Bookbot brand.

**Want to be an ambassador for your country and help us deliver the best customer experience to local customers? Send us your CV or a link to your LinkedIn profile.**

Contratto di lavoro: Tempo pieno

Retribuzione: Fino a €2.300,00 al mese

Disponibilità:

- Dal lunedì al venerdì

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