Retail Manager

**ABOUT KENDO**

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

- ENTREPRENEURIAL SPIRIT: We seek creative ways to get things done
- PERSEVERANCE: Never, never, never give up
- GENEROSITY: The power of giving
- STORYTELLING: Creating authentic stories to inspire
- QUALITY OBSESSION: Our product quality is a reflection of ourselves
- FUN: Work, life, and fun are woven of a single fabric
- ADVOCACY, DIVERSITY & INCLUSION: We believe in listening with humility and acting with courage. We recognize, seek, and celebrate the power of diversity across the full spectrum of personal identity.

As a condition of employment, Kendo requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption from the Company in the form of a reasonable accommodation due to a qualifying medical condition or a sincerely held religious belief or practice_._

The Kendo house of brands currently includes: Bite Beauty, Fenty Beauty, Fenty Skin, KVD Beauty, Ole Henriksen.

**Manage sell-out performance of your area**
- Monitor your area’s turnover & measure the impact of actions carried out
- Ensure a weekly follow-up of KPIs
- Build an action plan to support struggling stores
- Follow the weekly performance of your rotators and build an action plan if necessary
- Visit stores in your area regularly, preparing in advance store business reviews and key points to share and negotiate

**Be the best business partner for Sephora**
- Build a close and authentic relationship with in-store staff and the Sephora HQ teams
- Ensure privileged contact with senior leaders and management teams
- Participate in all Sephora meetings in order to speak about Kendo’s brands
- Amplify the “love factor” with dedicated actions for staff

**Develop and anchor brand awarness of Kendo’s portfolio**
- Negotiate local actions in accordance with the launch calendar and trade marketing activations
- Propose and coordinate in-store events for customers (masterclasses, FUNs, anniversaries, Gold events )
- Increase Kendo’s brands visibility in-store (customer path, highlighted merch, etc.)

**Competitive intelligence**
- Know ‘what’s hot’ in stores and monitor competitors’ actions and innovations (products, animations, events, VM )
- Carry out benchmarks and share them with the HQ team
- Keep up-to-date with customers in terms of their needs, expectations, requirements, and how they evolve

**Rotators**
- Lead rotators in your area to customer excellency through the Kudo Model and communicating your expectations of them
- Create a personalized training plan for each of your rotators and refer to your Edu team representative to deploy and enforce it
- Anticipate a succession plan for your area
- Monitor the allocated budget of your area for permanent rotators (tracker dedicated)
- Establish rotator schedules according to actuality, priorities, store performances, traffic, activations (and adapt it to a general context)

***Ensure a high level of in-store standards (stocks, VM, customer perspective, implementation of offers, etc.)**

**Training**
- Negotiate local training actions with store directors and regional managers
- Propose personalized training in line with needs, performance and partner expectations (refer to your Edu Team Manager)
- Co-host training with your Edu team representative (if necessary)
- Support the coordination of training events in your area