Retail and Guests Supervisor

1 settimana fa

Venezia, Italia Aman Group Sarl A tempo pieno

Retail and Guests Supervisor
- Venice, Italy
- Retail
- 2302
- Aman Venice

**Job Description**:
**POSITION OVERVIEW**

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**RESPONSIBILITIES**

The Retail and Guests Supervisor will take care of the daily operations of the hotel boutique as well as of the relations with in-house and external guests. You will be the one to ensure smooth running of operation to maximize sales, minimize costs and a extroadinary guest experirence.

We are looking for an outstanding Retail and Guest Supervisor who is responsible for the entire Retail Boutique operations and administrations, ensuring the highest level of guest satisfaction in accordance with the Standard Operating Procedures and Guidelines established by the hotel. Further to that the R&G Supervisor will support the Front Office Team in handling guests’ requests throughout the whole stay

**QUALIFICATIONS**
- Drive guest satisfaction and retention by being a role model in delight guest in every single interaction
- Practice timely guest complaint handling and follow up to make sure guest satisfaction and recovery
- Review daily revenue and statistical figures of the Hotel boutique
- Conduct the boutique sells to maximize hotel revenues
- Understand target and budget and aim to achieve and exceed them
- Full knowledge of products and brands available to guests at the boutique
- Report monthly inventory check, daily sales report, and monthly sales report
- Ensures availability of merchandise
- Promote the hotel outlets to enhance and maximize the hotel revenues

**QUALIFICATIONS**
- Verbal and written proficiency in English and other languages will be considered as a plus
- Minimum 1 year similar experience in the luxury hospitality or retail sector
- Goals and people oriented

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