Ms Dynamics 365 Business Analyst

MSC Mediterranean Shipping Company is a global leader in the shipping and logistics sector. Founded in 1970 and headquartered in Geneva, Switzerland, MSC is a privately-owned organisation driven by the Aponte family. Evolving from a one vessel operation, today MSC is a globally respected business with a fleet of 560 vessels and more than 70,000 staff. With an international integrated Network of road, rail, and sea transport resources - the company prides itself on delivering global Service with local knowledge. Represented in 155 countries, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalised cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.
The Global Information Technology (IT) Department of Mediterranean Shipping Company (MSC) is actively working on rationalising and streamlining the diverse technological landscape within the Group. This ongoing initiative bears many aspects and lead to many projects mobilising the overall workforce of the company.

**MS Dynamics 365 Business Analyst**:
We are now looking for a Business Analyst to join our Dynamics 365 team. The Business Analyst is to recommend and facilitate the design, development, testing, roll out, run and evolutions of the Dynamics 365 Customer Service solution, to meet the company’s strategic objectives and business requirements.

He/she contributes with the Scrum Team and provides support throughout the entire rollout life cycle to ensure that the product meets company’s goals, business needs and requirements.

Key Responsabilities
- Manage and advise the requirements gathering process by meeting with stakeholders to define the business and functional requirements and system goals and bring these in line with the capabilities of Microsoft Dynamics 365 and the Power Platform.
- Work with Solution Architects and Developers to outline high level and low-level solution designs.
- Collaborate with the Product Owner to contribute to the Product Vision
- Ensure requirements are documented correctly in User Stories and work with Product Owner to get sign off prior to development.
- Identify and define the solutions to complex business problems that will maximize the value delivered to stakeholders.
- Own the functional design of the solutions being delivered to ensure both user needs are met, and the solution is in line with Dynamics 365 and Power Platform capabilities.
- Support the Development Team in a daily basis to bring all details needed by the Developers; provide specifications or descriptions of the User Stories.
- Support release process by testing systems and functionalities before they are delivered to Key Users
- Manage the dependencies of the Product Backlog with other Products.
- Perform basic configuration task and execute tests
- Be an active contributor in the development of training material, processes documentation and Gap Analysis.
- Support the Key Users in testing activities, providing guidance, and listening to their enquiries.
- Post Go Live support, to help HQ’s organization for specific Business cases

Qualifications and Experience
- Microsoft Dynamics 365 Customer Service Experience including: Administrator level access, Creating and editing views, fields, charts, entities, dashboards, workflows, processes, security roles and reports, Utilizing sandbox environments for testing
- Workshop management and team building
- Agile (SCRUM) experience
- User story writing / management
- Customer centric mindset
- Certification: Dynamics 365 Customer Service Functional Consultant Associate
- Exposure to the Shipping and/or Logistic industries (Nice to have)
- Hands-on experience in human centered design methodologies (ex. LUMA) (Nice to have)