Order Management

Artemest is a company specialized in Italian craftsmanship and design through a curated selection of handmade furniture, lighting, décor, and art by top artisans and brands. It serves private clients and professionals worldwide through its online store, New York gallery, bespoke design services, and large-scale interior projects via Artemest Contract.

Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest travels across Italy to uncover timeless pieces and the stories of their creators—master artisans who blend centuries-old techniques with modern sensibilities.

The brand offers exclusive access to over 50,000 handmade products by 1,000 artisans and manufacturers spanning all major production areas. Aiming at showcasing Italy’s refined artisanal heritage to the world, Artemest provides discerning buyers the opportunity to effortlessly explore and shop the best of contemporary Italian design. Every product reflects Italy’s rich design heritage and celebrates the mastery discovered across its diverse manufacturing districts.

**Posizione**:
To strengthen its team, Artemest is looking for a motivated, organized, and proactive **Order Management & Customer Relationship Associate** with professional proficiency in English. This role focuses on managing the full order lifecycle, coordinating with our network of Italian artisans, and providing high-level support and guidance to both customers and suppliers. The Associate will take ownership of order management operations, actively contribute to process improvements, and ensure the delivery of an exceptional service standard throughout the order lifecycle.

**Key Responsibilities**
- Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters.
- Anticipate and resolveoperationalissues after orderconfirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance).
- Build and maintain strong relationships with artisans, recommending the mosteffectivesolutions to balance client needs and company objectives.
- Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment.
- Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members.
- Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements.
- Support initiatives aimed at enhancing customer satisfaction and long-term loyalty.

**Requisiti**:
To strengthen its team, Artemest is looking for a motivated, organized, and proactive **Order Management & Customer Relationship Associate** with professional proficiency in English. This role focuses on managing the full order lifecycle, coordinating with our network of Italian artisans, and providing high-level support and guidance to both customers and suppliers. The Associate will take ownership of order management operations, actively contribute to process improvements, and ensure the delivery of an exceptional service standard throughout the order lifecycle.

**Key Responsibilities**
- Manage the full order lifecycle, actingas the primary point of contact for artisans and customers on allorder-relatedmatters.
- Anticipate and resolveoperationalissues after orderconfirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance).
- Build and maintain strong relationships with artisans, recommending the mosteffectivesolutions to balance client needs and company objectives.
- Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment.
- Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members.
- Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements.
- Support initiatives aimed at enhancing customer satisfaction and long-term loyalty.

**Altre informazioni**:
**Our Perks**
- Positive workplace. We’re a young team (29 y/o on average) that works in harmony and is extremely passionate about the Artemest mission.
- Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.
- Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.